Open To Work
Hi, I’m
Gwendolyn Free
Work Preference
Summary
Detail-oriented and highly organized Certified Administrative Professional with over 10 years of experience providing comprehensive support to executives, teams, and clients. Expertise in managing calendars, coordinating projects, and streamlining office operations contributing to an efficient work environment.
Proficient in Microsoft Office Suite.
Strong emphasis on confidentiality and exceptional customer service. Proven ability to enhance operational efficiency and foster team collaboration makes me an ideal fit for any administrative support role.
Overview
18
years of professional experience
1
Certification
Work History
US Protective Services
Badging Administrative Assistant
04.2025 - Current
Job overview
- Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem solving manner.
- Manage issuance, renewal, and revocation of employee and contractor ID badges in compliance with organizational security policies.
- Verify identities and credentials of applicants before granting access badges using secure protocols and systems.
- Maintain accurate records of badge inventory, access permissions, and audit logs to support security operations and compliance.
- Coordinate with HR, IT, and Security departments to onboard and offboard personnel efficiently and securely.
- Respond promptly to badge-related inquiries and issues, including lost or malfunctioning badges, access errors, and authorization updates.
Argus Media, Inc.
Administrative Assistant
04.2022 - 01.2025
Job overview
- Provided comprehensive administrative support to 200+ employees, including managing calendars, scheduling meetings, and organizing travel coordination.
- Managed the front desk, greeted visitors, and supported onboarding processes and ensured smooth transitions for new hires.
- Maintained organized filing systems, ensuring accurate record-keeping and compliance.
- Processed monthly office and kitchen supply orders and maintained inventory.
- Served as the primary point of contact for internal and external communications.
- Key Achievement: Received Recognition award for streamlining the phone call process for clients with account managers.
The Woman's Home
Program Admin Assistant (Contract)
08.2021 - 12.2021
Job overview
- Provided administrative support to clients, volunteers, and program staff.
- Maintained confidential file room.
- Managed and published program calendar and served as the primary point of contact.
Memorial Hermann Woodlands (Experis)
Office Assistant (Contract)
01.2021 - 04.2021
Job overview
- Supported pharmacists, nurses, and staff with clerical duties, including scheduling and confirming appointments for vaccine recipients.
Experis – TX Dept. State Health Services
Case Investigator (Contract) (Remote)
06.2020 - 12.2020
Job overview
- Conducted client interviews and managed data entry for public health case investigations.
- Created and managed digital files, including processing and organizing confidential and sensitive information.
- Facilitated internal and external communication between remote teams. Met project goals and deadlines.
- Responded to customer inquiries, providing exceptional service through email, phone, and chat platforms.
- Key Achievement: Promoted from Contact Tracer within two months.
Apiedel Tech. Houston Community College
Office Manager (Contract)
08.2018 - 06.2019
Job overview
- Managed day-to-day office operations that included handling incoming calls, greeting visitors, scheduling meetings, and maintaining office supplies.
- Supported onboarding processes for smooth transitions for new hires.
- Created detailed spreadsheets and processed reports, tracked project milestones and budget expenditures.
- Supported Vice Chancellor by managing calendar and accompanied to meetings and events.
- Key Achievement: Assisted Project Manager on Community I and II projects.
Second Chance Recovery, Inc.
Office Manager
01.2016 - 07.2018
Job overview
- Developed and implemented company policies and procedures while managing the daily workflow.
- Results of streamlining office procedures resulted in us saving over $1,000 per month on outsourced services.
- Medical records management – Maintained, updated, and ensured the accuracy of patient medical records in compliance with HIPAA and healthcare regulations.
- Retrieved, organized, and filed medical records, ensuring timely access for healthcare providers and authorized personnel. Processed patient requests for medical records, ensuring proper authorization and confidentiality protocols are followed. Audited medical records for completeness, accuracy, and compliance with facility and regulatory standards.
- Key Achievement: Created marketing strategy to move the company forward to increasing client base by 80% within six months.
Cenikor Foundation
Administrative Assistant
01.2015 - 12.2015
Job overview
- Managed insurance documents, prepared contracts, credentialed insurance documents, and assisted with human resource tasks such as onboarding new hires.
- Medical records management – Maintained, updated, and ensured the accuracy of patient medical records in compliance with HIPAA and healthcare regulations.
- Retrieved, organized, and filed medical records, ensuring timely access for healthcare providers and authorized personnel. Processed patient requests for medical records, ensuring proper authorization and confidentiality protocols are followed. Audited medical records for completeness, accuracy, and compliance with facility and regulatory standards.
- Insurance Approvals & Verification – verified patient insurance coverage, benefits, and eligibility before services are provided. Obtained prior authorizations and pre-certifications for medical procedures, tests, and treatments as required by insurance providers. Communicated with insurance companies to clarify coverage details, resolve discrepancies, and process approvals. Assisted patients with understanding their insurance benefits, copays, and out-of-pocket expenses. Worked closely with the billing and coding departments to ensure proper claims submission and reduced denials.
- Key Achievement: Provided comprehensive administrative support to two managers ensuring seamless daily operations and the insurance department.
Texas State Board of Medical Examiners
Legal Assistant
04.2012 - 12.2014
Job overview
- Provided administrative support to the legal team, ensuring compliance with state regulations.
Houston City Temporaries - Tenaris
Administrative Assistant (Contract)
06.2007 - 12.2010
Job overview
- Coordinated international travel and corporate training for employees.
Education
Houston Community CollegeHouston, TX
AAS from International Business
12-2021
Skills
- 5 years’ experience working with or supporting senior executives
- Proven ability to succeed in a demanding, fast-paced environment, maintaining a keen sense of urgency
- Effective organizational skills with a focus on confidentiality, accuracy, and attention to detail
- Excellent verbal and written communication skills
- Ability to anticipate and proactively resolve potential issues, demonstrating sound judgement and decision-making
- Demonstrates a cheerful outlook, resourcefulness and maintains composure in high pressure situations
- Experience working for a global company; coordinating between various time zones
- Able to provide support to a widely dispersed team
- Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, Teams and other collaborative meeting forums
- Experience with processing invoices, expense reporting and travel arrangements
- Customer service
- Data entry
- Office administration
- Administrative support
- Time management
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Certification
- Certified Administrative Professional (CAP) | 2024
- Certified Notary Public | 2023
Officer of the Quarter, July 2025
Every January, April, July, and October, management reviews the Officer -of-the-Quarter candidates from the previous quarter, and selects one of them as the recipient for the Officer - of - the - Quarter Award . I was selected.
Languages
English
Full Professional
Timeline
Badging Administrative Assistant
US Protective Services
04.2025 - Current
Administrative Assistant
Argus Media, Inc.
04.2022 - 01.2025
Program Admin Assistant (Contract)
The Woman's Home
08.2021 - 12.2021
Office Assistant (Contract)
Memorial Hermann Woodlands (Experis)
01.2021 - 04.2021
Case Investigator (Contract) (Remote)
Experis – TX Dept. State Health Services
06.2020 - 12.2020
Office Manager (Contract)
Apiedel Tech. Houston Community College
08.2018 - 06.2019
Office Manager
Second Chance Recovery, Inc.
01.2016 - 07.2018
Administrative Assistant
Cenikor Foundation
01.2015 - 12.2015
Legal Assistant
Texas State Board of Medical Examiners
04.2012 - 12.2014
Administrative Assistant (Contract)
Houston City Temporaries - Tenaris
06.2007 - 12.2010
Houston Community College
AAS from International Business