GWENDOLYN FREEMAN

To Pursue a Position Within Your Company

Experienced with and delivering comprehensive nursing assistant curricula. Utilizes effective communication and instructional techniques to enhance student understanding and performance. Track record of fostering supportive and engaging learning environment, promoting teamwork and excellence.

Personable and dedicated with strong foundation in healthcare and patient care. Demonstrates comprehensive understanding of medical terminology and patient assessment techniques, coupled with practical skills in caregiving and patient support. Committed to fostering positive learning environment and empowering future healthcare professionals through effective teaching strategies.

• I processed educational claims at the Muskogee VA Regional office. I began as a GS-7 Veterans Claim Examiner in February2009. I was promoted to a GS9-7. I have worked on special projects/priority claims, and also perform audits as needed. I consistently and conscientiously exercise sound, equitable judgment in applying stated laws, regulations, polices, and procedures to ensure accurate and timely decisions on Education benefit claims administered by the Department Of Veterans Affairs. As a team member I strive to enhance resolution of claims and customer service contacts by my work actions. I demonstrate on a daily basis the ability to adjust to work pressures, to handle differences of opinion in a businesslike fashion, and to follow instructions conscientiously. Also as a team member I contribute to the group effort by supporting fellow teammates with technical expertise and open communications and by the ability to effectively communicate in a courteous manner with customers during the personal or telephone interview process. I understand the agency mission and support efforts to improve the work units performance through positive interactions with others.
• I have worked in nursing as a Team Nurse, as a Precert Nurse, Homehealth Nurse and a Public Health Nurse as the Coordinator. I was responsible for daily operations of the Medical Clinic. I Supervised10 employees. I generated the weekly nursing schedule for the clinic. I was responsible for reviewing and interpreting nursing protocols. I was responsible for team meetings, and also performing yearly evaluations. I was responsible for performing monthly and quarterly audits. I scheduled in-services for the nursing staff and I was responsible for scheduling the nursing staff for outreach assignments in the community.

When employed by The State Of Oklahoma I attended  a course/seminar in relation to my title at the time Clinical Manager which was to  help us to increase productivity on the job, also create a stronger team awareness and participation and  how to provide the best care to our in house and outside customers.