Gwendolyn Griffitts
Abilene,TX
Summary
Dedicated Criminal Investigator focused on keeping general public safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of crimes against people, property crimes and organized crime. [Job Title] versed in police procedures, criminal law and interrogation tactics. More than [Number] years in supervisory law enforcement roles. Detective with extensive knowledge of federal and city laws, crime prevention tactics and conflict resolution techniques. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Investigator II
Child Protective Services
10.2011 - 01.2012
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
Internship Student
Department Of Aging And Disabled Services
09.2010 - 12.2010
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Internship Student
Adult Protective Services
06.2010 - 08.2010
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Internal Revenue Agent
Internal Revenue Service, IRS
09.2002 - 06.2009
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Verified completeness of provided details when processing [Type] and [Type] applications.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
- Met with taxpayers and [Type] representatives to address and resolve concerns.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Bank Examiner
Federal Deposit Insurance Corporation
06.1999 - 08.2002
- Led audits for financial institution's compliance with consumer compliance rules and regulations.
- Completed financial disclosure review and resolved ethics issues.
- Developed supervisory strategies and plans for corrective action and progress monitoring in coordination with other experts.
- Maintained quality control system and conducted quality assurance reviews of bank's supervisory activities, strategies and products.
- Signed reports of examinations (ROEs) for banks and savings associations.
- Reviewed and discussed findings, conclusions and areas of concern with board of directors, committees of board or senior bank management in coordination with EIC.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
Auditor
State Of Kansas
08.1995 - 02.1999
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Analyzed data and findings and prepared reports for lead auditor detailing [Type] production.
- Gathered and analyzed financial data to determine improvement efforts.
- Planned and executed audit phases and data input into [Type] software for analysis.
- Developed auditing program to address risks and evaluate regulatory requirements.
Internship Student
Kennedy & Coe
01.1994 - 06.1994
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Student Teacher
Emporia State University
08.1993 - 12.1993
- Worked with classroom teacher to learn about current standards and best practices.
- Cultivated positive relationships with administration, teaching staff and students.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
Education
Master of Science - Human Services
Post University
Waterbury01.2012
MBA - Accounting/Tax
Emporia State University
Emporia06.1999
Skills
- Fact-Finding and Investigations
- Interrogation Skills
- Subject Interviewing
- Missing Persons Investigations
- Trend Evaluations
- Mobile Surveillance
- Video Surveillance Systems
- Money Laundering Investigations
- Records Handling
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Incoming Call Management
- Team Management
- Responding to Difficult Customers
- Inquiry Requests
- Office Management
- Information Confidentiality
- Contract Development and Management
- Administration and Reporting
- Project Management
Certification
- CPA - Certified Public Accountant
- ACCA - Association of Chartered Certified Accountants
- CGAP - Certified Government Auditing Professional
Timeline
Investigator II
Child Protective Services
10.2011 - 01.2012
Internship Student
Department Of Aging And Disabled Services
09.2010 - 12.2010
Internship Student
Adult Protective Services
06.2010 - 08.2010
Internal Revenue Agent
Internal Revenue Service, IRS
09.2002 - 06.2009
Bank Examiner
Federal Deposit Insurance Corporation
06.1999 - 08.2002
Auditor
State Of Kansas
08.1995 - 02.1999
Internship Student
Kennedy & Coe
01.1994 - 06.1994
Student Teacher
Emporia State University
08.1993 - 12.1993
Master of Science - Human Services
Post University
MBA - Accounting/Tax
Emporia State University
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