Gwendolyn Handy
Spring,TX
Summary
Skilled Driver known for high productivity and efficiency in task completion. Possess specialized skills in safe driving practices, client communication, and schedule management. Excel in customer service, and active listening, ensuring clients needs are met.
Overview
28
28
years of professional experience
Work History
Companion Driver
That's My Ride
Spring, TX
08.2020 - 12.2023
- Maintained accurate records of service provided including trip logs, mileage logs, fuel receipts.
- Greeted passengers warmly upon pickup and drop off ensuring they felt welcomed and appreciated.
- Monitored traffic conditions along routes to ensure timely arrival at destinations, also utilizing GPS navigation.
- Follow state laws and safety regulations
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Administered basic first aid in case of emergency situations on board the vehicle.
- Displayed courtesy and professionalism towards passengers at all times.
Customer Service Agent
United Airlines
Houston, TX
12.1995 - 07.2020
- Processed refunds, chargebacks, and travel certificates according to policy.
- Retrieved more than $50,000 on Station Audits.
- Sold domestic and international tickets.
- Data Entry, Bank Deposits, and Balance Sheets, and Monthly Closing.
- Assist customers with cancellations and misconnections.
- Process correspondence and give a comprehensive decision.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
Associate of Arts - Fashion Design
Houston Community College
Houston, TX12-2010
Skills
- Route Planning
- First Aid Training
- Safe Driving Practices
- Clean DMV record
- Customer Service
- Dependable and Trustworthy
Timeline
Companion Driver
That's My Ride
08.2020 - 12.2023
Customer Service Agent
United Airlines
12.1995 - 07.2020
Associate of Arts - Fashion Design
Houston Community College
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