Gwendolyn Hankerson
Starke
Summary
Dynamic Licensed Sales Producer with a proven track record at Allstate Insurance Company, excelling in client relationship management and insurance product expertise. Achieved consistent sales targets through strategic upselling and personalized service, enhancing client satisfaction and retention. Committed to delivering tailored insurance solutions while fostering long-term client relationships.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Dawn Corbett Agency
05.2016 - Current
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Maintained a high level of industry knowledge through continuous professional development and training courses.
- Managed a diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates.
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Collaborated closely with claims department to expedite claim resolutions while maintaining client satisfaction.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Exceeded revenue goals by upselling additional coverage options and cross-selling complementary productsservices.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
- Conducted research and identified market trends to develop better strategies for sales.
- Designed presentations and marketing materials to promote insurance products.
- Identified and solicited sales prospects in agency databases.
Housekeeping Specialist
Pathfinder Corp.
04.2014 - 03.2018
- Ensured high levels of customer satisfaction by addressing guests'' concerns and promptly resolving issues.
- Enhanced the overall guest experience with meticulous attention to detail, ensuring a comfortable and welcoming environment for each visit.
- Increased guest satisfaction scores by consistently delivering exceptional service in all aspects of housekeeping duties.
- Achieved faster room turnovers by prioritizing tasks effectively under tight deadlines without sacrificing quality.
- Fostered a positive work atmosphere by actively participating in team meetings and addressing any issues or concerns.
- Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
- Maintained a safe and hygienic environment through regular inspection and sanitation of all common areas.
- Reduced allergens in guest rooms with thorough dusting, vacuuming, and sanitizing procedures on a consistent basis.
- Upheld brand standards by consistently maintaining a professional appearance and demeanor while interacting with guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
Licensed Sales Producer
Allstate Insurance Company
05.2014 - 07.2015
- Developed new business opportunities through networking events, community involvement, and referrals.
- Participated in industry conferences and workshops to stay updated on market trends, regulations, and emerging products.
- Streamlined the sales process by utilizing technology tools for efficient data management and communication.
- Collaborated with team members to develop innovative sales strategies for maximizing profitability.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Exceeded corporate quotas for monthly policy sales.
- Managed a diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Collaborated closely with claims department to expedite claim resolutions while maintaining client satisfaction.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Exceeded revenue goals by upselling additional coverage options and cross-selling complementary productsservices.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
- Identified and solicited sales prospects in agency databases.
Personal Umbrella Underwriter
Nationwide Insurance Company
05.2001 - 04.2007
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Achieved significant reduction in claim numbers with stringent yet fair underwriting policies.
- Mitigated potential financial losses, closely monitoring high-risk accounts and recommending appropriate actions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Analyzed data to identify trends and predict future insurance needs.
Administrative Assistant
John Hancock Insurance Company
04.1995 - 03.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrative Clerk
Prudential Insurance Company
03.1989 - 04.1995
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Boosted department efficiency with timely completion of assigned tasks.
- Proofread and edited professional documents to fix errors.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
Education
Business Administration And Management
Santa Fe Community College
Starke, FLBusiness Administration And Management
Florida Community College @ Jacksonville
Jacksonville, FLSkills
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
Accomplishments
- Supervised team of 3 staff members.
- 0440-Customer Representative
Certification
- Licensed -0440-Customer Representative
Timeline
Licensed Sales Producer
Dawn Corbett Agency
05.2016 - Current
Licensed Sales Producer
Allstate Insurance Company
05.2014 - 07.2015
Housekeeping Specialist
Pathfinder Corp.
04.2014 - 03.2018
Personal Umbrella Underwriter
Nationwide Insurance Company
05.2001 - 04.2007
Administrative Assistant
John Hancock Insurance Company
04.1995 - 03.2001
Administrative Clerk
Prudential Insurance Company
03.1989 - 04.1995
Business Administration And Management
Santa Fe Community College
Business Administration And Management
Florida Community College @ Jacksonville
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