Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

GWENDOLYN HARRELL

President
Gulf Breeze,FL
GWENDOLYN HARRELL

Summary

Highly driven business management professional with over 30 years of experience in leadership, operations, and customer service. Strong analytical and organizational abilities with proven success in managing projects, optimizing workflows, and enhancing client satisfaction. Adept at problem-solving, project management, and strategic planning. Passionate about driving efficiency, implementing best practices, and fostering collaborative teams.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

33
years of professional experience

Work History

Gwendolyn’s Handy Services / FemmeFix Handywomen Services

Owner / CEO
03.2011 - 01.2022

Job overview

  • Directed all business operations, including financial oversight, project management, and customer engagement.
  • Implemented organizational systems to improve workflow and increase profitability.
  • Developed and maintained relationships with clients and vendors to drive business growth.
  • Trained and mentored employees, ensuring adherence to service standards and company policies.

Walmart

Customer Service Supervisor (CSS)
09.2008 - 01.2011

Job overview

  • Led customer service initiatives, improving response times and satisfaction ratings.
  • Managed team schedules, handled escalations, and implemented service improvements.
  • Coordinated cross-functional departments to enhance operational efficiency.

Happy Store

Assistant Manager
01.1989 - 11.1992

Job overview

  • Managed store operations, including inventory control, staff supervision, and customer service.
  • Developed promotional strategies that increased revenue and customer engagement.
  • Trained employees in sales techniques and customer service best practices.

Education

Pensacola State College
Pensacola, FL

Bachelor of Applied Science (BAS) from Business Management, Concentration in Organization
12-2025

University Overview

  • Dean's List and President's List 2022-2025
  • Honor Roll 2022-2025
  • Honoree of Robinson Honors Program
  • cum laude
  • 3.75 GPA

Pensacola State College
Pensacola, FL

Associate of Arts (AA)
05.2024

University Overview

  • Graduated Cum Laude
  • Member, Phi Theta Kappa Honor Society (PTK)
  • President’s List Honoree
  • GPA: 3.75

Skills

  • Project Management & Workflow Optimization
  • Business Operations & Financial Oversight
  • Leadership & Team Collaboration
  • Problem-Solving & Analytical Thinking
  • Professional Communication & Stakeholder Engagement
  • Microsoft Office Suite (Excel, Word, Outlook, Smartsheet)
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Strategic planning
  • Project estimating
  • Marketing
  • Business launch
  • Business administration
  • Bidding processes
  • Contract management
  • Budget administration

Affiliations

Affiliations
  • Member, Phi Theta Kappa Honor Society (PTK)
  • Dean’s List & President’s List Recipient
  • Business Management Class Simulation Award

Timeline

Owner / CEO
Gwendolyn’s Handy Services / FemmeFix Handywomen Services
03.2011 - 01.2022
Customer Service Supervisor (CSS)
Walmart
09.2008 - 01.2011
Assistant Manager
Happy Store
01.1989 - 11.1992
Pensacola State College
Bachelor of Applied Science (BAS) from Business Management, Concentration in Organization
Pensacola State College
Associate of Arts (AA)
GWENDOLYN HARRELLPresident