Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Gwendolyn Hayes

Port Wentworth,GA

Summary

Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Biglots
Bonita Springs, FL
07.2023 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Traveled to other stores within the district to assist with store openings, closings and annual inventory counts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.

Assistant Manager

DD's Discount
Fort Myers, FL
01.2023 - 07.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Kept track of inventory for supplies as and ordered as needed.
  • Interviewed and onboarded prospective employees.
  • Created weekly schedule for employees and teamed up with Store Manager on creating monthly schedule for management team.
  • Ensured bank deposits were accurate and change orders were requested weekly.

Assistant Sales Manager

Big Lots
Fort Myers, Florida
08.2022 - 01.2023
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Teamed up with cashiers and Furniture Sales Manager in pushing metrics with one on one training and coaching.
  • Completed weekly store walks in assessing store is meeting policies and standards of cleanliness, safety, organization of handling of money.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Freight Processing Lead

Biglots
Fort Myers, United States
01.2021 - 08.2022
  • Lead team and unloaded trucks filled with merchandise in a quick and efficient manner to meet our goal of completing out trucks in our allotted time.
  • Stocked shelves on the store floor so that our shelves were full and our customers satisfied with our selection.
  • Keep back of warehouse clean, crunched down boxes into bales and take out trash.
  • Act as M.O.D for both opening and closing for stock when daily truck operations are done for the week.
  • Keep team on track when trucks do not arrive on time and contact dispatcher on where the current location of the truck would be located.
  • Set items and shelves accordingly to what our Planoguides and Planograms would be for any special products we may receive

Furniture Lead

Biglots
Fort Myers, FL
06.2019 - 01.2021
  • Suggested pieces to clients based on budget, want and need.
  • Maintained detailed files on past transactions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted with carrying out furniture to the customers vehicles

Store Associate

Biglots
Fort Myers, United States
03.2016 - 06.2019
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Effectively located merchandise across various stores to address customer needs.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

Homegoods
Cape Coral, FL
04.2019 - 06.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Created price tags and merchandise signs.

Education

High School Diploma -

Cypress Lake High School
Fort Myers, FL
05.2015

Skills

  • Operating Procedures and Policies
  • Interdepartmental Collaboration
  • Customer Complaint Resolution
  • Loading Dock Operations
  • Display Arrangements
  • Inventory Stocking
  • Special Assignments
  • Heavy Lifting
  • Product Stocking
  • Paperwork Completion
  • Sales Team Supervision
  • Employee Scheduling
  • Recruitment and hiring
  • Sales Reporting
  • Customer Relations
  • Employee performance evaluation
  • Policy Enforcement
  • Money Handling

Accomplishments

Worked as Furniture Manager to be a million dollar store when it comes to furniture sales at Biglots.

Have assisted opening Biglots stores and a DD's discount store. Working to assemble and get fixtures set, organized backroom, unload and put out freight onto floor for grand opening.

Additional Information

References

Steve Wilson

(239) 300-3930

Assistant Manager of Merchandising

Chanel Fleming

(239) 397-8466

Store Manager

Nella Deckard

(513) 310 2980

Store Manager/ District Trainer

Alicia Shmaus

(239) 292-1908

District Manager

Timeline

Assistant Manager

Biglots
07.2023 - Current

Assistant Manager

DD's Discount
01.2023 - 07.2023

Assistant Sales Manager

Big Lots
08.2022 - 01.2023

Freight Processing Lead

Biglots
01.2021 - 08.2022

Furniture Lead

Biglots
06.2019 - 01.2021

Cashier

Homegoods
04.2019 - 06.2019

Store Associate

Biglots
03.2016 - 06.2019

High School Diploma -

Cypress Lake High School

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Gwendolyn Hayes