GWENDOLYN HAYES
Fort Worth,Texas
Summary
Versatile and dedicated child advocate with a solid focus on the individual needs of special education students
Overview
23
23
years of professional experience
1
1
Certification
Work History
Life Skills Teacher
Uplift Education, Mighty Primary Charter School
07.2021 - Current
- Employ a variety of instructional techniques and media to meet needs and capabilities of each student assigned
- Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of learning needs and guidelines established by IEP of assigned students
- Work cooperatively with classroom teachers to modify general education curricula as needed and assist special education students in general education classes with assignments
- Provide guidance for assigned paraprofessionals; plan and supervise paraprofessional assignments.
- Intervened in crisis situations to provide counseling and support
Life Skills Teacher
Eagle Mountain School District, Saginaw Elementary
07.2015 - 05.2021
- Remington Elementary, Greenfield Elementary, Creekview Middle, Employ a variety of instructional techniques and media to meet needs and capabilities of each student assigned
- Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of learning needs and guidelines established by IEP of assigned students
- Work cooperatively with classroom teachers to modify general education curricula as needed and assist special education students in general education classes with assignments
- Provide guidance for assigned paraprofessionals; plan and supervise paraprofessional assignments.
Instructional Assistant
Keller School District, Shady Grove Elementary, Indian Springs Middle
10.2010 - 08.2014
- Special Education Medically Fragile Life Skills, STAAC Adapted classroom activities, assignments, and materials as directed for purpose of providing opportunity for all special education students performing at different learning levels or with different functional limitations to participate in instructional programs
- Assisted students requiring support in addressing personal care needs due to medical condition and/or physical limitations, toileting, feeding, etc
- For purpose of allowing students to function in school environment
- Conferred with teachers and parents, as requested, for purpose of providing information related to student’s progress as established in their individual educational program (IEP) for purpose of facilitating student learning
- Monitored students in various activities (e.g., classroom, playground, halls, field trips, lunch, etc.) for purpose of providing safe and positive learning environment.
Customer Service Representative/ Performance Coordinator
Countrywide Home Loans
09.2000 - 07.2009
- Received, responded to, and processed 75+ customer telephone inquiries on real estate loans and homeowner’s insurance in high-volume call center and participated in telemarketing and outbound dialing campaigns as needed
- Set follow-ups to resolve issues, including escalating, ongoing issues with Team Leader and maintained timeline and auto logs calls
- Performed other duties as assigned, which included emailing and corresponding with customers, developing and maintaining business requirements, including preparation of performance packages Examined operational data and communicate findings to Senior Management through spreadsheets, presentations, and other media and in order to assist team members/team leaders during project steps to ensure that project goals are met Utilized performance reports, routines, and tracking mechanisms to ensure reports are submitted in timely manner
Education
Bachelor of Science - Psychology
University of Arkansas at Pine Bluff
Pine Bluff, Arkansas2000
Skills
- SKILLS & QUALIFICATIONS
- Fosters and engage in a loving and thriving learning environment with a sound knowledge of importance of creativity, flexibility, and accommodation within the classroom
- Implements strong problem-solving and decision-making skills in order to determine optimal programming effects, problem identification, and solution recommendations
- Possesses excellent interpersonal communication skills and seeks to develop strong rapport with all members of school community and strengthen support-systems for children
- Incorporates firm behavioral management techniques ensuring children will thrive and develop in adapted educational atmosphere
- Offers flexibility and accommodation in design and implementation of inspiring, hands-on lessons, employing wide-ranging manipulative and IEPs to enhance student achievement
- Microsoft Office—Aesop online, Excel, Word, Outlook, PowerPoint, AS400, Windows XP Windows Applications, Lotus Notes, and variety of Internet applications
- Client Documentation
- Supporting Daily Living Needs
- Language Skills
- Management Skills
Affiliations
Alpha Kappa Alpha Sorority, Inc.
Certification
Special Education EC-12 Standard Certification
Timeline
Life Skills Teacher
Uplift Education, Mighty Primary Charter School
07.2021 - Current
Life Skills Teacher
Eagle Mountain School District, Saginaw Elementary
07.2015 - 05.2021
Instructional Assistant
Keller School District, Shady Grove Elementary, Indian Springs Middle
10.2010 - 08.2014
Customer Service Representative/ Performance Coordinator
Countrywide Home Loans
09.2000 - 07.2009
Bachelor of Science - Psychology
University of Arkansas at Pine Bluff