Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Gwendolyn Hayes

Riverdale,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Driver

Alpha School Bus Company
09.2023 - Current
  • Transported students safely to and from school and events.
  • Conducted pre-trip vehicle inspections to ensure safety compliance.
  • Collaborated with team members to enhance daily route efficiency, improving overall service delivery.
  • Communicated schedules to parents and school officials, ensuring clarity and alignment.

Patient Access Representative

Insight Hospital
02.2023 - 06.2023
  • Applied HIPAA privacy and security regulations while handling patient information in Emergency Room.
  • Verified insurance information and collected patient data accurately.
  • Managed patient check-in processes efficiently and courteously.

Warehouse Associate

Amazon
08.2021 - 01.2023
  • Collaborated with team members to consistently achieve daily shipping and receiving goals.
  • Packed and labeled merchandise for efficient loading and timely shipment to customers.
  • Maintained cleanliness of shelves, workstations, and pallet areas to ensure a safe work environment.

Central Scheduler

Franciscan Alliance
04.2019 - 08.2021
  • Confirmed appointments and prepared patients for tests through effective communication.
  • Obtained prior authorizations and collected co-payments for patient accounts.
  • Instructed patients on necessary preparations for appointments.

Therapy Scheduler

Ingalls Hospital
07.2011 - 11.2019
  • Coordinated complex scheduling for multiple departments, ensuring optimal resource allocation and staff coverage.
  • Streamlined appointment management systems to enhance patient flow and reduce wait times.
  • Collaborated with healthcare teams to facilitate communication and resolve scheduling conflicts promptly.
  • Improved scheduling accuracy through regular audits of appointment data and staff availability.

Caregiver

Alltrust Home Care
04.2015 - 11.2020
  • Delivered compassionate care tailored to clients' diverse needs and conditions.
  • Supported clients in daily living activities and personal hygiene routines, promoting independence and dignity.
  • Ensured safe, clean environment for clients through consistent housekeeping and maintenance.

Education

Physical/Occupational Rehabilitation

Glantz Richmond Rehabilitation Association
Chicago, IL
11.2000

Certification - Nursing Assistant

Kennedy King College
Chicago, IL

High School Diploma -

Chicago Vocational High School
Chicago, IL
06.1989

Skills

Defensive driving

Vehicle inspection

Route optimization

Scheduling

Verification of Medical Coverage

Medical Terminology

Communication skills

Epic/Cerner/Microsoft/word/Avalility/Rehab Optium

Timeline

Driver

Alpha School Bus Company
09.2023 - Current

Patient Access Representative

Insight Hospital
02.2023 - 06.2023

Warehouse Associate

Amazon
08.2021 - 01.2023

Central Scheduler

Franciscan Alliance
04.2019 - 08.2021

Caregiver

Alltrust Home Care
04.2015 - 11.2020

Therapy Scheduler

Ingalls Hospital
07.2011 - 11.2019

Physical/Occupational Rehabilitation

Glantz Richmond Rehabilitation Association

Certification - Nursing Assistant

Kennedy King College

High School Diploma -

Chicago Vocational High School
Gwendolyn Hayes