Gwendolyn Haynes
Ramp Supervisor
Posen,IL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Ramp Training Supervisor
Southwest Airlines
Chicago, IL
12.2022 - Current
- Facilitates cross-functional collaboration by organizing interdepartmental workshops and team-building activities.
- Instructs and facilitates classes, and complies with all necessary paperwork, curriculum, and training materials associated with the training program.
- Performs administrative tasks, including preparing reports for leadership concerning training statuses, and updates
- Implement adult learning techniques, that focus on achieving goals
- Presents information with variety of instructive methodologies
- Takes communication and generates various instructional techniques and formats
- Managed new employee orientation training process for over 500 employees last year
Ramp Supervisor
Southwest Airlines
Chicago, IL
06.2022 - 12.2022
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Established clear expectations for each team member's roles and responsibilities, providing guidance and support to achieve operational goals.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Accurately represent training and communication to all agents
Ramp Agent
Southwest Airlines
Chicago, IL
04.2022 - 06.2022
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Maintained safety and security of ramp at all times by strictly following safety protocols during ramp operations.
- Complied with all federal, government, and airport policies and regulations
- Reduced damage claims by carefully handling sensitive cargo, and adhering to proper lifting techniques and equipment use.
Assistant Store Director
Albertsons
Westmont, IL
02.2013 - 06.2020
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Reduced employee turnover by implementing comprehensive training programs providing regular feedback on performance, and enforcing performance accountability.
- Developed comprehensive training content for over 300 employees
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Attended meetings or seminars to obtain information for use in training programs
Education
MBA - Business Administration
Keller Graduate School of Management
Tinley Park, IL 12.2012 - 06.2024
Ph.D. - Business Management
Grand Canyon University
Phoenix, AZ 01.2019 - Current
Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Teams
Adobe
Workflow Development
JavaScript
Timeline
Ramp Training Supervisor
Southwest Airlines
12.2022 - Current
Ramp Supervisor
Southwest Airlines
06.2022 - 12.2022
Ramp Agent
Southwest Airlines
04.2022 - 06.2022
Ph.D. - Business Management
Grand Canyon University
01.2019 - Current
Assistant Store Director
Albertsons
02.2013 - 06.2020
MBA - Business Administration
Keller Graduate School of Management
12.2012 - 06.2024