Gwendolyn Hills
Cantonville,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Revenue Officer
Federal Government- Internal Revenue Service(IRS)
Annapolis, MD
01.2023 - 11.2023
- Handled the collection of delinquent taxes and other debts owed to the government.
- Assisted taxpayers with inquiries related to their accounts, payment plans, and other financial matters.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
- Investigated taxpayer complaints regarding discrepancies in payments or billing errors.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
Family Service Caseworker II
State of Maryland Department of Health and Mental Hygiene
Baltimore, MD
11.2020 - 01.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
Rideshare Driver
Uber And Lyft
Laurel, MD
05.2019 - 11.2020
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Used discretion when accepting cash payments from customers as needed.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Senior Case Manage Specialist
Protection Strategies Incorporated
Rockville, MD
11.2018 - 09.2019
Lyft
- Protected patient data in alignment with HIPAA privacy protocols.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex Sponsor Checks and/or Child Abuse and Neglect Checks on potential sponsors of Unaccompanied Children via already existent OSSI-established procedures.
- Interface with the respective Federal and State-level Criminal History and/or Child Protective Services agencies throughout the U.S., ACF personnel and designee, and other OSSI staff, as well as OSSI customers.
- Overcome obstacles and accomplish the mission of obtaining timely, accurate child abuse and neglect checks on sponsor applicants of Unaccompanied Children.
- Prepare technical reports summarizing investigative findings
- Manage large amounts of information.
- Conduct necessary research on policies and procedures regarding state Child Protective Services Checks - Child Abuse and Neglect Checks as appropriate.
Support Planner Supervisor
Foundation care Management
Hanover, MD
07.2015 - 09.2018
- Supervise planning team. Lead finished good inventory planning strategy. Develop processes to improve stock availability and meet company objectives.
- Manage relationships with suppliers and production plants.
- Oversee the accuracy of item coding, configurations, descriptions, and costs.
- Manage inventory and supply schedules for select OEMs and special accounts, work directly with customers on delivery and issue resolution.
- Support customer service team to meet customer needs. Support warehouse, shipping, and receiving for timely and accurate delivery performance.
- Work with Marketing and Sales teams on stocking agreements, product introduction, and product end of life.
- Work with all levels of management and report on performance objectives.
- Assist and support the General Operations order processing team.
- Other tasks/functions as assigned.
Substitute Teacher
Montgomery County Public Schools
Rockville, MD
08.2015 - 06.2018
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
- Ensured that each student had access to appropriate materials and resources.
- Created an environment conducive to learning while managing challenging behaviors.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Adapted teaching methods to accommodate diverse learning styles.
Education
Master of Science - Ministerial Leadership
Southeastern University
Lakeland, FL06-2008
Bachelor of Science - Human Services
Southeastern University
Lakeland, FL12-2005
Skills
- Interpersonal communication skills
- Professional telephone demeanor
- Reliability
- Professional Demeanor
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Interpersonal Communication
- Interpersonal Skills
- Organizational Skills
- Self Motivation
- Task Prioritization
- Case management skills
- Decision-Making
References
References available upon request.
Timeline
Revenue Officer
Federal Government- Internal Revenue Service(IRS)
01.2023 - 11.2023
Family Service Caseworker II
State of Maryland Department of Health and Mental Hygiene
11.2020 - 01.2023
Rideshare Driver
Uber And Lyft
05.2019 - 11.2020
Senior Case Manage Specialist
Protection Strategies Incorporated
11.2018 - 09.2019
Substitute Teacher
Montgomery County Public Schools
08.2015 - 06.2018
Support Planner Supervisor
Foundation care Management
07.2015 - 09.2018
Master of Science - Ministerial Leadership
Southeastern University
Bachelor of Science - Human Services
Southeastern University
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