Gwendolyn Jacobus
Management
Manchester,NH
Summary
Energetic, enthusiastic, and dynamic professional bringing over 40 years of experience in the field of fire restoration and client service. Motivated to succeed in a fast-paced and deadline-driven professional environment. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
43
43
years of professional experience
Work History
Assistant Director of Sales and Marketing
E And R Cleaners
01.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated market data to develop and create business strategies and marketing plans.
- Sourced advertising opportunities to place adverts in press and social media.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Regional Contents Manager
Spangler Restoration
06.2018 - 12.2022
- Responsible for 2 division: Contents division and a Mold Remediation division
- Encompassing 4 locations in North Carolina
- Manage all aspects of the restoration division
- Manage 32 full-time employees
- Responsible for hiring and training new employees, budgets, payroll, pick-up and deliveries and interfacing with subcontract suppliers
- Worked directly with insurance companies to manage the needs of their policy holders resulting from a fire, water, mold and smoke damage.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Boosted sales and customer loyalty through incentive programs.
Regional Contents Manager
Response Team One
04.2015 - 06.2018
- Responsible for contents division encompassing 5 locations in North Carolina, South Carolina and Georgia
- Responsibilities included hiring and training of new employees, scheduling, budgets, payroll, interfacing with subcontractors, and working directly with insurance companies to deliver on the claims
- Managed 15 full-time employees.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Launched new training program to boost employee skills and staff retention rate.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Owner
Fresh and Clean Restoration
09.2005 - 04.2015
- Responsible for all aspects of the fire restoration business
- Hired and trained new employees
- Also responsible for marketing, sales, accounts payable and receivable, insurance, payroll, workers compensation, pick-ups and deliveries and interfacing with subcontract suppliers
- Worked directly with insurance companies to manage the needs of their policy holders resulting from a fire, mold or water damage claim.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Manager
E&R Cleaners/CRDN of New Hampshire, Restoration Division
01.1981 - 08.2005
- Responsible for all marketing, sales and customer service
- Responsibilities also included the hiring and training of new employees, managing accounts receivable and payable, budgets and managing all pick-ups and deliveries.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Management - Business
Hesser College
Manchester, NH05.1982
Skills
- Claims file management process Self-directed
- Sales and Marketing Analytical
- Team player Critical thinker
- Strong interpersonal and communication skills Decisive
- Industry Partnerships
- Performance Improvement Strategies
- Preparing Proposals
- New Business Opportunities
- Site Visits
- Prospecting and Cold Calling
- Training and Development
- Excellent Communication Skills
- Team Supervision
- Attention to Detail
- Staff Management
- Multitasking Abilities
- Strong Interpersonal Skills
- Excellent Team Leadership
- Client Relationship Management
- Conflict Resolution
- Insurance Negotiation
Timeline
Assistant Director of Sales and Marketing
E And R Cleaners
01.2023 - Current
Regional Contents Manager
Spangler Restoration
06.2018 - 12.2022
Regional Contents Manager
Response Team One
04.2015 - 06.2018
Owner
Fresh and Clean Restoration
09.2005 - 04.2015
Manager
E&R Cleaners/CRDN of New Hampshire, Restoration Division
01.1981 - 08.2005
Business Management - Business
Hesser College
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