Gwendolyn Kay Tibbets-Sandoval
Mohall,ND
Summary
With a proven track record at Stanford Health Care, I excel in clinical documentation and fostering network connectivity. Renowned for transforming patient registration processes, expertise led to a 30% efficiency increase, strategic planning and team leadership skills have consistently enhanced healthcare IT solutions, showcasing, commitment to operational excellence and innovation. Competent with solid background in providing comprehensive support during Meditech Go-Live implementations. Known for effectively resolving user issues and ensuring smooth transitions. Demonstrated expertise in troubleshooting and user training, enhancing overall system adoption.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Ambulatory Go Live Support- Family Practice
ThedaCare
03.2014 - 03.2024
- Go Live Support Specialist
- Creating specific specialty updates for department
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Established strong relationships with clients by addressing their concerns promptly and professionally during go-live events.
- Increased user satisfaction, providing timely resolution of technical problems during go-live events.
- Demonstrated commitment to continuous learning by staying up-to-date on industry trends, new technologies, and certification requirements related to Epic Ambulatory systems.
- Identified areas for improvement in client processes, recommending adjustments to optimize performance within the Epic Ambulatory system.
- Streamlined workflows for increased efficiency by customizing Epic Ambulatory modules according to clients'' needs.
- Achieved successful system go-live events by coordinating project tasks, managing resources, and addressing potential risks.
Principal Trainer for Ambulatory Project
AnMed Health
05.2016 - 06.2017
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Served as a trusted advisor to senior management on matters related to employee development and workforce optimization strategies.
- Trained and mentored new personnel hired to fulfill various roles.
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
- Provided coaching and mentoring to employees.
- Trained and mentored approx. 100 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 90%.
Ambulatory Instructional Designer/Builder
LPCH- Stanford Children’s Hospital
11.2015 - 03.2016
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Trained and mentored new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, internal personal.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
- Developed custom training programs tailored to diverse learner populations in various industries and sectors.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
Senior Informatics Design and Build Analyst
Stanford Health Care
06.2015 - 08.2015
- Oversight of Provider training sessions and schedules
- Creating and providing updates as needed for classrooms and providers
- Provided responses to analyst for updates into MST build as necessary
- Generated reports detailing findings and recommendations.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Wave 2: Senior HOD/HOV Lead Instructional Designer
Lehigh Valley Health Network
03.2015 - 06.2015
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Created comprehensive style guides outlining visual elements, typography guidelines as well as navigation structure that were consistently applied across multiple courses.
- Evaluated the effectiveness of training programs through data analysis, leading to continuous improvements in course design.
- Managed project timelines and budgets effectively, ensuring on-time delivery of instructional materials without cost overruns.
- Designed course materials and supported implementation.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Collaborated with administrators to determine course objectives.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
Senior Ambulatory Lead Instructional Designer
Lehigh Valley Health Network
08.2014 - 03.2015
- Senior Wave 1: HOD/HOV Lead Instructional Designer
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Evaluated the effectiveness of training programs through data analysis, leading to continuous improvements in course design.
- Created comprehensive style guides outlining visual elements, typography guidelines as well as navigation structure that were consistently applied across multiple courses.
- Managed project timelines and budgets effectively, ensuring on-time delivery of instructional materials without cost overruns.
- Designed course materials and supported implementation.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
Senior Ambulatory CT Lead for Provider Training
LPCH @ Stanford
01.2014 - 05.2014
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Participated in workshops and presentations related to projects to gain knowledge.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Ambulatory Analyst
MHUP
10.2013 - 12.2013
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Generated reports detailing findings and recommendations.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Senior Ambulatory Analyst/Builder/Support/Implementation Team
Presence Health
05.2012 - 03.2013
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Generated reports detailing findings and recommendations.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Epic Training Consultant
University of Chicago Medical Center
02.2011 - 05.2012
- Coordinated logistics of and delivering training to up to 5 personnel.
- Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Maintained detailed records of training sessions, participant feedback, and program outcomes to support evidence-based decision making.
- Assessed the effectiveness of training initiatives through regular monitoring and evaluation, refining content as needed to maximize impact.
- Implemented a mentoring program that connected experienced professionals with newer employees for ongoing support and knowledge transfer.
- Created and oversaw Epic Ambulatory Provider training programs for operations.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Clinical Content and Integrated Build – Advisor
Ochsner Medical Center
10.2009 - 03.2010
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Application Manager-Analyst Manager
Cedar Sinai Medical Center
02.2009 - 09.2009
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Optimized existing applications for increased efficiency and cost savings by refining code and implementing best practices.
- Implemented security measures to protect sensitive data from unauthorized access or breaches.
- Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.
- Collaborated with cross-functional teams to develop innovative solutions that met business needs and objectives.
Epic Consulting Project Manager – Analyst/Builder/Implementation for Ambulatory, Cadence, Prelude, PB
Tucson Medical Center
02.2008 - 01.2009
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Increased profits by 100% through effective client engagement.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans.
- Resolved conflicts between team members diplomatically, maintaining a positive work environment conducive to productivity.
- Designed comprehensive project plans, ensuring seamless execution and completion.
- Optimized resource allocation for maximum profitability and client satisfaction.
- Presented findings to executive-level clients in a clear and compelling manner, influencing key decisions.
- Led process improvement initiatives that resulted in streamlined workflows.
- Managed cross-functional teams to successfully complete projects on time and within budget.
- Informed product development decisions by conducting market research.
- Conducted thorough risk assessments to identify potential obstacles and develop mitigation strategies.
- Facilitated communication between internal teams and external partners to ensure seamless collaboration.
- Implemented change management strategies that improved overall project success rates.
Project Manager for Training and Build Analyst
SLUCare
03.2007 - 12.2007
- Consultant – Epic Ambulatory Analyst/Build Analyst (Team Lead)
- Instructional Designer
- Oversight of training classrooms and schedules
- MST build
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Epic Ambulatory Consultant: Analyst/Builder
Stanford Medical Center
03.2006 - 08.2006
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Improved client satisfaction by providing tailored Epic Ambulatory solutions based on their specific needs and requirements.
- Played a vital role in project teams by providing expert guidance on the implementation of Epic Ambulatory systems within various healthcare settings.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
Epic Ambulatory Consultant/ Analyst/Builder Ambulatory Team Lead for Northern California Implementation Team
Sutter Memorial Hospital
01.2006 - 03.2006
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
Epic Tapestry Consultant/ TED (instructional Design Lead)/ Support for Go-live
Kaiser Mid-Atlantic Epic Implementation
10.2004 - 12.2005
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
Epic Ambulatory Consultant/ TED (instructional Design Lead)
Children’s Hospital
09.2005 - 11.2005
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
Epic Ambulatory Consultant Team Lead
HCHD- Harris County Hospital District
02.2005 - 09.2005
- Implementations, upgrades, and optimization
- Plan, design, build, test and implement
- Participated on cross functional teams’ integration and alignment of build
- Facilitated requirements gathering workflows analysis
- Identify issues with workflows or build and develop solutions
- Provide support to operations
- Played a vital role in project teams by providing expert guidance on the implementation of Epic Ambulatory systems within various healthcare settings.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Contributed to the overall success of project teams by leveraging strong interpersonal skills and a collaborative approach to problemsolving.
- Served as a liaison between technical team members and end-users throughout the project lifecycle.
Education
Director of Education - Medical Administrator, Medical Assistants, Medical Coding, Billing
Kaplan University
Educator - MediTech Application
Fresno City College
Educator - Healthcare Administrator
San Joaquin Technical College
Fresno, CASkills
- Clinical Documentation
- Patient Registration
- Software Installation
- Network Connectivity
Certification
- Epic Ambulatory -NOT CURRENT CERTIFICATION
Past achievement awards for Epic Implementations
Given several awards by organization for achievements in performing above and beyond requirements during implementations and training sessions.
Timeline
Principal Trainer for Ambulatory Project
AnMed Health
05.2016 - 06.2017
Ambulatory Instructional Designer/Builder
LPCH- Stanford Children’s Hospital
11.2015 - 03.2016
Senior Informatics Design and Build Analyst
Stanford Health Care
06.2015 - 08.2015
Wave 2: Senior HOD/HOV Lead Instructional Designer
Lehigh Valley Health Network
03.2015 - 06.2015
Senior Ambulatory Lead Instructional Designer
Lehigh Valley Health Network
08.2014 - 03.2015
Senior Ambulatory Go Live Support- Family Practice
ThedaCare
03.2014 - 03.2024
Senior Ambulatory CT Lead for Provider Training
LPCH @ Stanford
01.2014 - 05.2014
Senior Ambulatory Analyst
MHUP
10.2013 - 12.2013
Senior Ambulatory Analyst/Builder/Support/Implementation Team
Presence Health
05.2012 - 03.2013
Epic Training Consultant
University of Chicago Medical Center
02.2011 - 05.2012
Clinical Content and Integrated Build – Advisor
Ochsner Medical Center
10.2009 - 03.2010
Application Manager-Analyst Manager
Cedar Sinai Medical Center
02.2009 - 09.2009
Epic Consulting Project Manager – Analyst/Builder/Implementation for Ambulatory, Cadence, Prelude, PB
Tucson Medical Center
02.2008 - 01.2009
Project Manager for Training and Build Analyst
SLUCare
03.2007 - 12.2007
Epic Ambulatory Consultant: Analyst/Builder
Stanford Medical Center
03.2006 - 08.2006
Epic Ambulatory Consultant/ Analyst/Builder Ambulatory Team Lead for Northern California Implementation Team
Sutter Memorial Hospital
01.2006 - 03.2006
Epic Ambulatory Consultant/ TED (instructional Design Lead)
Children’s Hospital
09.2005 - 11.2005
Epic Ambulatory Consultant Team Lead
HCHD- Harris County Hospital District
02.2005 - 09.2005
Epic Tapestry Consultant/ TED (instructional Design Lead)/ Support for Go-live
Kaiser Mid-Atlantic Epic Implementation
10.2004 - 12.2005
Educator - MediTech Application
Fresno City College
Educator - Healthcare Administrator
San Joaquin Technical College
Director of Education - Medical Administrator, Medical Assistants, Medical Coding, Billing
Kaplan University
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