Open To Work
Gwendolyn Keller
Yucca Valley,CA
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Fitting Room Associate
Walmart
Yucca Valley, CA
03.2024 - Current
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Supported loss prevention efforts by monitoring dressing rooms and reporting suspicious activity to management.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Used in-store system to locate inventory and place special orders for customers.
Airport Customer Service Agent
Unifi/Delta
Palm Springs, CA
08.2023 - 03.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Barista
Starbucks
Palm Springs, CA
08.2022 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Retail Sales Associate Cashier
Grocery Outlet Bargain Market
Yucca Valley, CA
10.2021 - 03.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering and stocking shelves.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Retail Associate Stocker
Ross
Yucca Valley, CA
09.2020 - 10.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Customer Service Representative
McDonald's Corp. (Five Is Family Enterprises LP)
Yucca Valley
07.2019 - 11.2019
- Recommended products to customers, thoroughly explaining details
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions
- Assisted counter staff in packing ready orders and distributing to customers
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
Education
Associate of Applied Science - Anthropology
Copper Mountain College
Joshua Tree04.2026
Skills
- Patience and composure
- Team player attitude
- Reliability and punctuality
- Professional Appearance
- Inventory Monitoring
- Store maintenance
- Multitasking Abilities
- Interpersonal Skills
- Analytical Skills
Certification
- Foundations of User Experience (UX) Design Course Certificate - May 16, 2024
Timeline
Fitting Room Associate
Walmart
03.2024 - Current
Airport Customer Service Agent
Unifi/Delta
08.2023 - 03.2024
Barista
Starbucks
08.2022 - 09.2023
Retail Sales Associate Cashier
Grocery Outlet Bargain Market
10.2021 - 03.2022
Retail Associate Stocker
Ross
09.2020 - 10.2021
Customer Service Representative
McDonald's Corp. (Five Is Family Enterprises LP)
07.2019 - 11.2019
Associate of Applied Science - Anthropology
Copper Mountain College