Gwendolyn Kennedy
Spring Lake,NC
Summary
Adept at elevating customer experiences and boosting sales, my tenure at Fantastic Sams Cut & Color honed my customer service and sales skills. Expert in administrative support and project coordination, I significantly increased client loyalty and retail revenue. My proactive approach and service-oriented mindset consistently enhance operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Junior Stylist
Fantastic Sams Cut & Color
03.2024 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Assisted senior stylists in creating stunning hair transformations, increasing client loyalty.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Developed strong rapport with clients, ensuring repeat business and positive word-of-mouth referrals.
- Offered skillful consultations that incorporated client preferences with current fashion trends, resulting in tailored hairstyles.
- Advised clients on suitable hair care products based on their individual needs and preferences, boosting retail sales revenue for the salon.
Receptionist
Fantastic Sams Cut & Color
08.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Self Checkout Host
Walmart
02.2022 - 02.2023
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
Education
Cosmetology
Fayetteville Technical Community College
Fayetteville, NC01.2024
Saint Pauls High School
Saint Pauls, NC07.2018
Skills
- Data Entry
- Bookkeeping
- Administrative Support
- Project Coordination
- Customer Service
- Scheduling
- Service-oriented mindset
- Supply Management
- Office Administration
- Inventory Control
Timeline
Junior Stylist
Fantastic Sams Cut & Color
03.2024 - Current
Receptionist
Fantastic Sams Cut & Color
08.2022 - 03.2024
Self Checkout Host
Walmart
02.2022 - 02.2023
Cosmetology
Fayetteville Technical Community College
Saint Pauls High School
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