Gwendolyn Kingcade
Miramar,FL
Summary
Detail-oriented Customer Service with 5 years of hands-on experience in customer service, quick learning ability, office equipment, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and [expertise4] skills and the ability to prioritize work, multitask, and manage time efficiently.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Miami, FL
12.2023 - Current
- Demonstrates familiarity with multiple subject area(s) and displays an inclination for developing competency across the curriculum
- Maintains a positive mindset toward student learning, teaching practice, and personal/collective professional development.
Customer Service
(PRC) Procession Response Corporations
Miami, FL
08.2019 - 10.2023
- Maintained quality control standards, seeking new ways to improve customer service
- Respond to all live customer queries immediately with 24-hour resolution times
- Report issues to management within 24 hours
- Process returns and exchanges using POS systems
- Draft customer newsletters with management to promote new products or policies
- Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations
- Maintained professional relationships with client contacts to ensure top-notch customer service.
Medical Records Clerk
All America Medical
09.2010 - 09.2019
- Gathering and requesting medical and billing records, and managing client's health records
- Review patient's records for completeness and accuracy
- Use classification systems to assign clinical codes for patient's diagnoses, procedures, medical services, and related information
- Maintain and retrieve records for insurance reimbursement and data analysis
- File scanned documents and information of patients electronically and customer service daily on site and over the phone with patients
- Generated reports from the electronic medical records system
- Assisted with the development of health information management systems
- Responded to requests for medical records from other healthcare providers
- Entered patient data into electronic medical records system
- Researched and resolved discrepancies in medical records.
Pastry Cook Coordinator
The Ritz-Carlton Hotel Company
Miami, FL
11.2016 - 12.2017
- Organized storage areas for efficient usage of space.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Resolved customer complaints regarding food quality or services provided.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Warehouse Receiving Clerk
Publix Warehouse
Miami, FL
09.2004 - 12.2006
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained accurate records of incoming deliveries according to established procedures.
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Routed received merchandise to proper storage areas according to product specifications.
- Maintained clean work area that adhered to strict safety standards.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared documentation to track and report on damaged or missing items.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Education
Associate of Arts - Baking & Pastry
Le Cordon Bleu College of Culinary
Miramar, FL06.2017
High School Diploma -
Miami Northwestern Sr. High
Miami - Dade, FL, US06.1990
Skills
- Customer Service
- Office Equipment
- Phone Operations
- Helpfulness
- Inventory Management
- Quick Learning Ability
- Attentiveness
- Customer Care
- Planning and Scheduling
- Data Entry
Zip
33025
State
FL
City
Miramar
Timeline
Substitute Teacher
Kelly Educational Services
12.2023 - Current
Customer Service
(PRC) Procession Response Corporations
08.2019 - 10.2023
Pastry Cook Coordinator
The Ritz-Carlton Hotel Company
11.2016 - 12.2017
Medical Records Clerk
All America Medical
09.2010 - 09.2019
Warehouse Receiving Clerk
Publix Warehouse
09.2004 - 12.2006
Associate of Arts - Baking & Pastry
Le Cordon Bleu College of Culinary
High School Diploma -
Miami Northwestern Sr. High
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