Gwendolyn Kinsella
Summary
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and conflict resolution. Ready to use and develop communication and organizational skills in new roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Guard
Camp Ho Mita Koda Foundation
04.2023 - Current
- Instruction to hundreds of children, watched over large areas of water, handled shift changes with other guards, lead other guard in course of action.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Restaurant Hostess
Bar Italia
08.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Shift Manager
Ben & Jerry's
09.2021 - 08.2024
- Served ice cream to costumers over 6-8 hour shifts, handled costumer service at register and with unhappy costumers, gained leadership experience while being a shift manager, training new employees, being in charge of counting register, locking the door, and double checking everything was correct before closing.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05-2025
Skills
- Customer Service
- Food Industry
- Staff Training
- Effective multitasking
- Shift Management
- Leadership qualities
- Effective problem-solver
- Program management
- Team collaboration
- Adaptability in emergencies
- Water rescue techniques
- CPR certified
Certification
CPR Certification
Links
linkedin.com/in/gwendolyn-kinsella-64440426a
Timeline
Restaurant Hostess
Bar Italia
08.2024 - 12.2024
Life Guard
Camp Ho Mita Koda Foundation
04.2023 - Current
Shift Manager
Ben & Jerry's
09.2021 - 08.2024
High School Diploma -
Cleveland Heights High School
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