Gwendolyn Lake
Parma,OH
Summary
Dedicated Machine Operator with a strong work ethic and proven ability to enhance productivity at Laszeray Technology. Skilled in machinery operation and quality control, I consistently ensured high-quality output while training new employees. My attention to detail and effective communication fostered teamwork, leading to improved project completion rates and elevated team morale.
Overview
24
24
years of professional experience
Work History
Machine Operator
Laszeray Technology
01.2022 - 08.2025
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Elevated team morale and productivity by leading by example and providing support where needed.
Machine Operator
Area Temps
10.2021 - 01.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Sales Associate
Taco Bell
03.2017 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Quality Control Inspector, Shipping Clerk
Centrex
10.2009 - 03.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Increased customer trust by ensuring all product batches met stringent quality criteria before release.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Sorted and delivered materials to different work areas and staff.
Machine Operator
SanHo
03.2005 - 08.2009
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Sales Associate
JCPenney
06.2003 - 05.2005
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring a consistent customer service experience.
- Managed efficient cash register operations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve the shopping experience and meet customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Prioritized helping customers over completing other routine tasks in the store.
- Developed strong rapport with customers and created a positive impression of the business.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
Telemarketer
ITC
09.2002 - 06.2003
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded and updated customer information in online systems.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
Sales Associate
Kmart, Sears Holding
11.2001 - 06.2002
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Education
Associate of Science - Veterinary Science
Tri-C Cuyahoga Community College
Parma, OH03-2028
High School Diploma -
Columbian High School
Tiffin, OH05-2003
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Quality control
- Basic math
- Multitasking Abilities
- Documentation and reporting
Timeline
Machine Operator
Laszeray Technology
01.2022 - 08.2025
Machine Operator
Area Temps
10.2021 - 01.2022
Sales Associate
Taco Bell
03.2017 - 10.2021
Quality Control Inspector, Shipping Clerk
Centrex
10.2009 - 03.2017
Machine Operator
SanHo
03.2005 - 08.2009
Sales Associate
JCPenney
06.2003 - 05.2005
Telemarketer
ITC
09.2002 - 06.2003
Sales Associate
Kmart, Sears Holding
11.2001 - 06.2002
Associate of Science - Veterinary Science
Tri-C Cuyahoga Community College
High School Diploma -
Columbian High School
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