Gwendolyn Lam
Fort White,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical billing and coding position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Merchandiser
JC Penney Stores
01.2015 - 01.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Customer service with a friendly and understanding personality.
- Cashier in various areas of the store
Administration Clerk
Clayton Estates
01.2006 - 01.2007
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Provided clerical support, addressing routine, and special requirements.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Enhanced communication within the department by establishing a centralized email system.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Prepared documents to assist in foreclosure and evictions
- Collected payments for mortgage payments to send to bank
- Prepared past due notices for clients
- Participated in developing and scheduling various parties and events for the community
Assistant Town Clerk
Town Of Fort White
01.2003 - 01.2004
- Attended all meetings of town board.
- Organized town meetings, facilitating productive dialogue among elected officials and constituents.
- Facilitated smooth transitions during periods of leadership change by maintaining detailed records and assisting incoming officials with necessary guidance.
- Assisted in the development of town policies and procedures, contributing to effective governance.
- Collaborated with other departments to streamline interdepartmental communication and processes.
- Handled sensitive information discreetly while maintaining confidentiality levels according to legal requirements.
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Ensured compliance with state regulations through diligent record keeping and documentation practices.
- Streamlined the permit application process for increased efficiency and faster approvals.
- Maintained public information service and responded to requests for information.
- Coordinated community events, fostering positive relationships between town government and residents.
- Maintained accurate financial records, contributing to fiscally responsible budget management.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Prepared permits and filed appropriately
- Prepared and distributed water billing for the clients
- Daily accounts receivable with deposits
- Customer service to the community with friendly and understanding personality
Cashier
Sears Catalog Store
01.1991 - 01.1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Food Service Worker
Baldino's Giant Jersey Subs
01.1990 - 01.1991
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Associate of Applied Science - Medical Billing And Coding
Florida Gateway College
Lake City, FL05.2024
GED -
Bradwell Institute
Hinesville, GA01.1991
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Adaptability and Flexibility
- Customer Service
- Problem-Solving
- Clear Communication
- Critical Thinking
- Team Collaboration
- Relationship Building
- Quality Assurance
- Microsoft Office
- Data Entry
Certification
Medical Billing and Coding Diploma-May 03, 2024
Hobbies
My hobbies I enjoy include:
- Spending time with my family and my two grandchildren.
- Crocheting, sewing, embroidery, coloring, drawing.
- Spending time walking, biking and enjoying the outdoors.
- Volunteering time with the church, school and community.
- Reading and learning
Timeline
Merchandiser
JC Penney Stores
01.2015 - 01.2016
Administration Clerk
Clayton Estates
01.2006 - 01.2007
Assistant Town Clerk
Town Of Fort White
01.2003 - 01.2004
Cashier
Sears Catalog Store
01.1991 - 01.1992
Food Service Worker
Baldino's Giant Jersey Subs
01.1990 - 01.1991
Associate of Applied Science - Medical Billing And Coding
Florida Gateway College
GED -
Bradwell Institute
Medical Billing and Coding Diploma-May 03, 2024
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