Gwendolyn Lee-Benson
Southfield
Summary
Accomplished leader with expertise in process improvements and training, honed at ATT. Enhanced operational efficiency by developing staff training programs and overhauling customer service protocols, boosting satisfaction scores. Skilled in quality control and mentoring, with a proven track record of driving strategic objectives and fostering team productivity.
Professional with strong background in inspection, ready to ensure quality and compliance. Skilled in identifying issues, maintaining safety standards, and utilizing precision tools effectively. Known for fostering team collaboration and adapting to changing requirements. Reliable, results-driven, with keen eye for detail and commitment to excellence.
Overview
46
46
years of professional experience
Work History
Inspector Training
City Clerk Office Southfield
08.2023 - Current
Set up and Managed Election process flow. Overseeing Voters
following Election processes.
Manager
ATT
05.1979 - 11.2011
- Led cross-functional teams to enhance operational efficiency and meet strategic objectives.
- Developed and implemented training programs for staff, increasing team productivity and skillsets.
- Analyzed performance data to identify trends, driving process improvements across departments.
- Established key performance indicators to monitor progress and ensure alignment with business goals.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Bachelor of Science - Business Administration
Sieana Heights University
Adrian, MI04-1989
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Equipment operation
- Process improvements
Timeline
Inspector Training
City Clerk Office Southfield
08.2023 - Current
Manager
ATT
05.1979 - 11.2011
Bachelor of Science - Business Administration
Sieana Heights University
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