Gwendolyn Malone
Matamoras,PA
Summary
Dynamic Human Services Program Coordinator at Sussex County Community College, adept at course counseling and academic monitoring. Enhanced student success through personalized guidance and strategic partnerships, leading to improved program outcomes. Skilled in crisis intervention strategies and report preparation, fostering a supportive environment that empowers students to achieve their academic goals.
Overview
22
22
years of professional experience
Work History
Human Services Program Coordinator
Sussex County Community College
01.2021 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provided expert advice on course selection, ensuring proper sequencing for timely degree completion.
- Enhanced student success by developing individualized academic plans and offering personalized guidance.
- Collaborated with faculty to address student concerns and ensure a positive learning environment.
- Supported students in navigating complex university policies, procedures, and requirements for degree completion.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Assisted students in exploring major options based on personal interests, goals, strengths, and skills.
- Evaluated transfer credit requests and worked closely with registrar''s office for seamless integration of courses into student schedules.
- Boosted student satisfaction by providing ongoing support, resources, and encouragement throughout their academic journey.
- Promoted campus resources such as tutoring centers or writing labs that directly contribute towards improving academic performance.
- Developed targeted intervention strategies for at-risk students to increase overall academic success rates.
- Assisted in the development of curriculum changes to better align with industry demands and improve program outcomes.
Adjunct Faculty Member
Sussex County Community College
01.2003 - Current
- Utilized various teaching methodologies to accommodate different learning styles within the classroom setting.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
- Supported student success outside of the classroom by offering office hours for one-on-one assistance or group tutoring sessions.
- Emphasized active learning techniques such as group discussions, debates, or problem-solving activities during class time.
- Boosted course effectiveness by collaborating with colleagues to revise curricula and assessment methods.
- Participated in departmental meetings, contributing valuable input regarding program improvements and faculty initiatives.
- Contributed to program development by participating in curriculum review committees and accreditation processes.
- Increased student engagement through the implementation of interactive activities during class sessions.
- Promoted a positive learning environment through open communication and constructive feedback.
- Established strong rapport with students, creating an inclusive learning environment that fostered curiosity and critical thinking skills.
- Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
- Designed and delivered class instruction to meet course competencies.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
Assistant Director
Domestic Abuse & Sexual Assault Intervention Servi
08.2014 - 12.2024
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Managed agency database.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Verified accuracy of data before transcribing.
- Evaluated program effectiveness using data analysis methods that informed future improvements in service delivery.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Managed agency goals by recruiting, training, coaching and supervising employees.
- Maintained and updated project related documents.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Conducted performance reviews to provide feedback to staff for improvements.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Successfully applied for grants to secure additional funding sources, expanding program resources and sustainability.
- Supported the Executive Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
- Spearheaded staff training sessions to enhance team capabilities and promote professional growth opportunities.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
- Conducted thorough assessments of each client''s situation, identifying risk factors and determining appropriate interventions.
- Assisted clients in setting achievable goals while fostering personal responsibility for progress towards selfsufficiency.
- Developed culturally sensitive interventions tailored to meet the unique needs of diverse client populations experiencing crises.
- Enhanced client support by providing empathetic, non-judgmental counseling during high-stress situations.
- Provided ongoing support for clients transitioning out of crisis situations, aiding in the development of coping strategies and resilience skills.
- Advocated for policy changes related to power-based violence and crisis response, raising awareness among key stakeholders and promoting a more inclusive environment.
- Led group therapy sessions focused on addressing common issues,
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients in crisis.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Adapted counseling techniques to best suit individual needs of each client.
- Managed sensitive information with utmost discretion, maintaining confidentiality at all times.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Facilitated psychoeducational classes to help clients develop life skills.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
Education
Master of Social Work - Social Work
New York University
New York, NYSkills
- Proactive mindset
- Course counseling
- Report preparation
- Crisis intervention strategies
- Needs determination
- Class schedule preparation
- Standard operating procedures
- Excellent oral and written communication
- Curriculum requirements expertise
- Student development
Timeline
Human Services Program Coordinator
Sussex County Community College
01.2021 - Current
Assistant Director
Domestic Abuse & Sexual Assault Intervention Servi
08.2014 - 12.2024
Adjunct Faculty Member
Sussex County Community College
01.2003 - Current
Master of Social Work - Social Work
New York University
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