Gwendolyn Mason
Shreveport,LA
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
15
15
years of professional experience
Work History
Administrative Clerk/Part Time
Caddo Parish Sheriff's Office
Shreveport , LA
2022.12 - Current
- Performed data entry duties to update client information in databases.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided support to visitors by answering questions and directing them accordingly.
- Managed daily office operations and administrative support tasks efficiently.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
Supervisor
Caddo Parish Sheriff's Office
Shreveport , LA
2009.09 - 2022.04
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained positive working relationship with fellow staff and management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
Doctor of Business Administration - Business Administration/Human Resource Management
Northcentral University
San Diego, CA2023-06
Master of Science - Mangement
University of Phoenix
Tempe, AZ2007-02
Bachelor of Science - Management
Wiley College
Marshall, TX1996-05
Skills
- Employee Motivation
- Training and mentoring
- Staff Discipline
- Schedule development
- Process Improvement
- Complex Problem-Solving
- Staff Management
- Processes and procedures
- Goal-Oriented
References
References available upon request.
Timeline
Administrative Clerk/Part Time
Caddo Parish Sheriff's Office
2022.12 - Current
Supervisor
Caddo Parish Sheriff's Office
2009.09 - 2022.04
Doctor of Business Administration - Business Administration/Human Resource Management
Northcentral University
Master of Science - Mangement
University of Phoenix
Bachelor of Science - Management
Wiley College
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