Overview
Work History
Education
Skills
Timeline
Hi, I’m

GWENDOLYN McCANTS

DeLand,FL
GWENDOLYN McCANTS

Overview

29
years of professional experience

Work History

FEDEX

CUSTOMER SERVICE AGENT
10.1993 - Current

Job overview

  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.

Education

WALTON H.S.
The Bronx, NY

High School Diploma
06.1980

Skills

BARTENDER/BARBACK - CERTIFIED RBS (RESPONSIBLE BEVERAGE SERVICE) RESOURCEFUL AND KNOWLEDGEABLE ABOUT THE BAR AND ENTERAINMENT INDUSTRY STRONG INTERPERSONAL SKILLS ABLE TO OPERATE AND ADAPT TO HIGH PACED AND UNPREDICTABLE ENVIRONMENT

Timeline

CUSTOMER SERVICE AGENT

FEDEX
10.1993 - Current

WALTON H.S.

High School Diploma

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GWENDOLYN McCANTS