Gwendolyn Mitchell, PTA#20450
Bradenton,FL
Summary
Dedicated Physical Therapist Assistant focused on cultivating positive patient relationships. Knowledgeable in rehabilitation and caseload management. Successful career history comprising more than 17 years. Excellent skills in customer service and assessing musculoskeletal conditions. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Physical Therapist Assistant
Sunrise Home Health
02.2012 - Current
- Planned individually-designed home exercise treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability progressing clients to independence for activities of daily living.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Improved patient mobility using passive and active therapeutic exercises.
- Educated families and caregivers on treatment programs for improved at-home support.
- Communicated with physicians to provide updates on patient care.
Customer Service Representative
Publix Super Market
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Licensed Massage Therapist MA#49291
Self-employed
06.2006 - Current
- Booked managed appointments over 50, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Educated clients on benefits of massage therapy and importance of self-care.
Education
Master of Arts - Massage
Sarasota School of Massage Therapy
Sarasota, FL06.2006
Associate of Science - Physical Therapy
Manatee Community College
Bradenton, FL06.2005
Skills
- Patient Service
- Therapeutic Exercise
- Body Mechanics
- Pain Management Techniques
- Range of Motion Exercises
- Operational Standards
- Knee Surgery
- Needs Assessment
- Muscle Performance
- Functional Improvements
- Joint Mobilization
- Gait Training
- Progress Monitoring
- Injury Prevention
- Caregiver Training
- Safety Management
- Massage Therapy
- Acute and Rehabilitative Care
- Orthopedic Rehabilitation
- Balance Disorder
Chronic and Acute Conditions
Timeline
Customer Service Representative
Publix Super Market
06.2022 - Current
Physical Therapist Assistant
Sunrise Home Health
02.2012 - Current
Licensed Massage Therapist MA#49291
Self-employed
06.2006 - Current
Master of Arts - Massage
Sarasota School of Massage Therapy
Associate of Science - Physical Therapy
Manatee Community College
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