Gwendolyn Oliver
Melbourne,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Assistant Manager
NDC Asset Management
Cocoa, FL
12.2022 - Current
- Facilitated tenant paperwork processing and verification.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Consultant
Dominium Management
Melbourne, FL
08.2020 - 05.2022
- Maintained accurate records of prospective renters, applications and leases.
- Greeted potential tenants and provided information about the property.
- Updated resident data into property management software system daily.
Bookstore Clerk
FOLLECT
Melbourne, FL
02.2016 - 01.2018
- Provided customer service by answering questions about products and services offered by the bookstore.
- Performed daily stocking duties to replenish inventory as needed.
- Managed store operations in the absence of the manager, including opening and closing procedures and cash management.
Financial Advisor
Keiser University
Melbourne, FL
03.2009 - 03.2013
- Analyzed data sets related to enrollment patterns or student demographics.
- Processed applications for grants, scholarships, work-study awards or other forms of assistance in accordance with established criteria.
- Responded promptly to inquiries from students, parents, faculty members, administrators or external agencies regarding financial aid issues.
Work Study Student/Financial Aid Advisor
Everest University
Melbourne, FL
04.2004 - Mar2009
- .Greeted visitors warmly in a professional manner while providing assistance when ne
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
- Collaborated with other departments to ensure successful completion of projects within deadlines.
Education
Associate of Science - ACCOUNTING
Everest UNIVERSTY
Melbourne, FL10-2006
Skills
- Maintenance Requests
- Customer Service
- Lease Renewals
- Relationship Building
- Telephone and email etiquette
- Property Inspections
Custom
Volunteer with my sister picking up food from Publix to feed the Elderly.
References
References available upon request.
Timeline
Assistant Manager
NDC Asset Management
12.2022 - Current
Leasing Consultant
Dominium Management
08.2020 - 05.2022
Bookstore Clerk
FOLLECT
02.2016 - 01.2018
Financial Advisor
Keiser University
03.2009 - 03.2013
Work Study Student/Financial Aid Advisor
Everest University
04.2004 - Mar2009
Associate of Science - ACCOUNTING
Everest UNIVERSTY
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