Gwendolyn O'Neal
Dover,PA
Summary
Executive Director recognized for leveraging strong team leadership and development to drive forward company initiatives. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems by thinking outside the box. Success implementing systems across multiple operations with superior organizational and communication skills. Business acumen, ability to make informed decisions using sound judgement. High work ethic and able to manage multiple priorities with a positive attitude . Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Campus Executive Director
Ecumenical Retirement Community
Harrisburg, PA
2020.11 - 2024.01
- Ensures competence of the clinical staff, appropriate staffing for patient care, and facilitates clinical program development
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Responsible for planning the appropriate utilization of resources, maintaining or improving the work environment, and monitoring and improving the quality and appropriateness of care
- Promotes the Personal Care/Assisted living facility through active involvement and participation in external and internal activities concerning health care services.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
Campus Director of Nursing
Ecumenical Retirement Community
03.2018 - 11.2020
- Provided Leadership and hands on supervision of personal care staff, medication associates and LPN's
- Assumes responsibility of the Executive Director in their absence to maintain smooth operation of the facility
- Participated in the hiring, evaluations and coaching of staff
- Helped develop and oversaw nursing department budget to support annual planning and goal achievement.
- Increased campus efficiency by streamlining administrative processes and implementing new strategies for the nursing department
- Promoted a culture of continuous improvement by regularly evaluating campus nursing performance metrics and implementing data-driven initiatives.
- Implemented safety measures and protocols on-campus, ensuring a secure environment for staff and residents
- Maintained compliance with all regulatory requirements
- Managed admissions efforts and drove marketing initiatives for new admissions
Assistant Director of Wellness
Country Meadows of York
09.2014 - 03.2018
- Provided hands on supervision of personal care staff, medication associates and LPN's
- Assisted DON with call offs by providing nursing services to the residents ensuring optimal health and safety
- Assumed responsibility of the Director of Wellness in their absence to maintain smooth operation of the facility
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted in training and mentoring new employees on Company practices and business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance with DON and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing staff assignments to drive customer excellence.
- Assisted DON with staffing during busy periods by creating employee schedules and monitoring call-outs.
- Helped cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Helped the DON with purchasing and organization of personal care inventory for residents.
Licensed Practical Nurse
Country Meadows of York
10.2013 - 09.2014
- Ordered medication and oversaw the medication associates process for administering medications
- Welcomed new admissions and their families
- Oversaw care plans and assessments for residents according to State and Federal laws
- Provided direct supervision of personal care staff.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Administered medications and injections to patients.
Licensed Practical Nurse
Colonial Manor Nursing & Rehabilitation Center
08.2013 - 10.2013
- Nursing care provided in a Ventilation/Trach unit
- Assessment skills used to monitor the residents Respiratory status and other vital tasks including suctioning and trach care and vital signs
- Administration of medication, Insulin, Vaccinations, Peg or J-Tube feeding including residual monitoring
- Treatment of wound care and providing basic personal care to the residents
- Documentation using charts and electronic medical records
- Completion and updating of Care Plans, lab forms, new admissions, adding/deleting Physicians orders in the residents medical record.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Nursing Assistant
Wellspan Health, York Hospital
09.2006 - 10.2013
- Provided clinical support services to patient care staff by performing a variety of duties related to patient care
- Took patient vital signs, assist patients with activities of daily living (bathing, feeding, toileting, etc.) replenishes supplies and equipment, and performed special assigned duties such as performing EKGs and Point-of-Care testing.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Certificate - Non Profit Management
Temple University
Harrisburg, PA01.2024
Associate of Science - Gerontology
Harrisburg Area Community College
York, PA12.2018
Diploma - Licensed Practical Nurse
Harrisburg Area Community College
Lancaster, PA12.2013
Skills
- Written and oral communication
- Business Acumen
- Relationship and Team Building
- Adaptability and Flexibility
- Problem-solving abilities
- Operations Management
- Staff Management
- Strategic Planning
- Budgeting and financial management
- Professionalism
- Regulatory Compliance
- Performance Benchmarking
References
References available Upon Request
Certification
- PA Licensed Personal Care Home Administrator
- PA Licensed Practical Nurse
- PA Medication Administration Train the Trainer
- CPR for BLS Provider
Timeline
Campus Executive Director
Ecumenical Retirement Community
2020.11 - 2024.01
Campus Director of Nursing
Ecumenical Retirement Community
03.2018 - 11.2020
Assistant Director of Wellness
Country Meadows of York
09.2014 - 03.2018
Licensed Practical Nurse
Country Meadows of York
10.2013 - 09.2014
Licensed Practical Nurse
Colonial Manor Nursing & Rehabilitation Center
08.2013 - 10.2013
Nursing Assistant
Wellspan Health, York Hospital
09.2006 - 10.2013
Certificate - Non Profit Management
Temple University
Associate of Science - Gerontology
Harrisburg Area Community College
Diploma - Licensed Practical Nurse
Harrisburg Area Community College
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