Gwendolyn Pinson
Seattle,WA
Summary
Accomplished Onboarding and Retention Manager with a proven track record at DCYF, enhancing clinical service delivery and improving retention rates. Expert in Microsoft Word and adept at fostering community partnerships, I have successfully led teams to meet ambitious performance goals. Skilled in HIPAA compliance and known for exceptional leadership and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Onboarding and Retention Manager
DCYF
11.2019 - Current
- Provide leadership and oversight of the implementation of clinical services
- Provide consultation and assistance as needed to oversee the daily work of interventions
- Recruiter, New hire orientation, onboarding new hires, retention
- Screen educational background for qualification consideration
- Ensure contract deliverables are completed thoroughly and timely according to contract
- Consistently provide all relevant information to agency leadership
- Community involvement at various colleges and University
- Attend Job fairs to educate students the agency and job openings (Vet applicants)
- Provide education to staff or partners about complex eligibility requirements
- Cross system troubleshooting, crisis intervention and consultation with the local providers
- Administration of continuous quality assurance (CQI) process directed in policies and
- Creating and Supporting Innovation and Community Responsiveness
- Directing and Monitoring Clinical Operations to meet desired Performance Goals and Outcomes
- ERISA, FLSA, FMLA, ADA, ADAA, COBRA, OSHA, HIPAA, CFRA, PDL
Program Manager/Human Resources Operator
Catholic Community Services
11.2019 - Current
- Provide leadership and oversight of the implementation of clinical services
- Provide consultation and assistance as needed to oversee the daily work of interventions
- Conduct relevant reviews to ensure contract compliance
- Ensure contract deliverables are completed thoroughly and timely according to contract
- Consistently provide all relevant information to agency leadership
- Direct the provision of services provided through the Third Party Administrator’s
- Oversight of Daily work of Clinical Teams
- Direct supervision, training and coaching of Lead Clinicians
- Clinical orientation and training to new staff, including in the field
- Includes treatment planning for individuals with complex behavioral and physical conditions
- Provide education to staff or partners about complex eligibility requirements
- Troubleshooting, clinical consultation, crisis intervention/consultation with staff
- Cross system troubleshooting, crisis intervention and consultation with the local providers
- Administration of continuous quality assurance (CQI) process directed in policies and
- Procedures, guiding principles, CCS mission statement, etc
- Monitoring the clinical oversight of all implementation of services in order to promote safety of all direct service staff, enrolled consumers, family members, and involved community members
- Onboarding/interview/hiring/Grievance coordinator/monthly meeting/weekly supervision
- Fiscal solvency/coordination of budget
- Creating and Supporting Innovation and Community Responsiveness
- Directing and Monitoring Clinical Operations to meet desired Performance Goals and Outcomes
- ERISA, FLSA, FMLA, ADA, ADAA, COBRA, OSHA, HIPAA, CFRA, PDL
- Holds (primary) leadership role in creating a culture of privacy and security of Protected Health Information in HIPAA Covered Entity service area, including education of staff about their responsibilities for safeguarding privacy and security
- Authorizes level of staff access to PHI/ePHI to ensure staff can perform assigned job duties; regularly monitors access to ensure appropriate safeguarding of PHI/ePHI
Program Management HR Generalist PRN
Clayton/DeKalb CSB
01.2011 - 11.2019
- Onboarding/HR Generalist PRN
- Knowledgeable of ADP Payroll System
- Coach/train case managers of their daily duties and assist with creating treatment plans and revision
- Conduct daily groups and training on daily living, mental health, coping mechanism, recovery and independent living skills
- Review clinical documentation and use treatment plans to document behaviors using electronic filing
- Utilized crisis prevention plan during emergency situations
- Policy and Procedure Plan
Equality Onboarding Program Manager/Generalist
Ridgeview Hospital
05.2005 - 12.2010
- Onboarding process of new members
- Training/overview of the program and job description
- Corrective action and support for management and direct staff
- Billing overview for each program
- ADP/PTO/sick/Benefits coordinator
- Managed up to 25 staff
- Policy and Procedure Management
- Supervision with lead managers and direct staff
Education
BA - Business Management
University of Phoenix
MS - General Human Resource Management
Capella University
J.D. - Doctrine of Business in Human Resources
Capella University
Skills
- Microsoft Word
- Excel
- Spreadsheet
- SharePoint
- PowerPoint
- Teams
- ADP
- Electronic Systems
- HIPAA
- Outlook
- Relias Trainer
- Compliance Manager, WA State, AAC/DOH Certificate
- NEOGOV, HMIS
Timeline
Onboarding and Retention Manager
DCYF
11.2019 - Current
Program Manager/Human Resources Operator
Catholic Community Services
11.2019 - Current
Program Management HR Generalist PRN
Clayton/DeKalb CSB
01.2011 - 11.2019
Equality Onboarding Program Manager/Generalist
Ridgeview Hospital
05.2005 - 12.2010
BA - Business Management
University of Phoenix
MS - General Human Resource Management
Capella University
J.D. - Doctrine of Business in Human Resources
Capella University
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