Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwendolyn Pinson

Seattle,WA

Summary

Accomplished Onboarding and Retention Manager with a proven track record at DCYF, enhancing clinical service delivery and improving retention rates. Expert in Microsoft Word and adept at fostering community partnerships, I have successfully led teams to meet ambitious performance goals. Skilled in HIPAA compliance and known for exceptional leadership and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Onboarding and Retention Manager

DCYF
11.2019 - Current
  • Provide leadership and oversight of the implementation of clinical services
  • Provide consultation and assistance as needed to oversee the daily work of interventions
  • Recruiter, New hire orientation, onboarding new hires, retention
  • Screen educational background for qualification consideration
  • Ensure contract deliverables are completed thoroughly and timely according to contract
  • Consistently provide all relevant information to agency leadership
  • Community involvement at various colleges and University
  • Attend Job fairs to educate students the agency and job openings (Vet applicants)
  • Provide education to staff or partners about complex eligibility requirements
  • Cross system troubleshooting, crisis intervention and consultation with the local providers
  • Administration of continuous quality assurance (CQI) process directed in policies and
  • Creating and Supporting Innovation and Community Responsiveness
  • Directing and Monitoring Clinical Operations to meet desired Performance Goals and Outcomes
  • ERISA, FLSA, FMLA, ADA, ADAA, COBRA, OSHA, HIPAA, CFRA, PDL

Program Manager/Human Resources Operator

Catholic Community Services
11.2019 - Current
  • Provide leadership and oversight of the implementation of clinical services
  • Provide consultation and assistance as needed to oversee the daily work of interventions
  • Conduct relevant reviews to ensure contract compliance
  • Ensure contract deliverables are completed thoroughly and timely according to contract
  • Consistently provide all relevant information to agency leadership
  • Direct the provision of services provided through the Third Party Administrator’s
  • Oversight of Daily work of Clinical Teams
  • Direct supervision, training and coaching of Lead Clinicians
  • Clinical orientation and training to new staff, including in the field
  • Includes treatment planning for individuals with complex behavioral and physical conditions
  • Provide education to staff or partners about complex eligibility requirements
  • Troubleshooting, clinical consultation, crisis intervention/consultation with staff
  • Cross system troubleshooting, crisis intervention and consultation with the local providers
  • Administration of continuous quality assurance (CQI) process directed in policies and
  • Procedures, guiding principles, CCS mission statement, etc
  • Monitoring the clinical oversight of all implementation of services in order to promote safety of all direct service staff, enrolled consumers, family members, and involved community members
  • Onboarding/interview/hiring/Grievance coordinator/monthly meeting/weekly supervision
  • Fiscal solvency/coordination of budget
  • Creating and Supporting Innovation and Community Responsiveness
  • Directing and Monitoring Clinical Operations to meet desired Performance Goals and Outcomes
  • ERISA, FLSA, FMLA, ADA, ADAA, COBRA, OSHA, HIPAA, CFRA, PDL
  • Holds (primary) leadership role in creating a culture of privacy and security of Protected Health Information in HIPAA Covered Entity service area, including education of staff about their responsibilities for safeguarding privacy and security
  • Authorizes level of staff access to PHI/ePHI to ensure staff can perform assigned job duties; regularly monitors access to ensure appropriate safeguarding of PHI/ePHI

Program Management HR Generalist PRN

Clayton/DeKalb CSB
01.2011 - 11.2019
  • Onboarding/HR Generalist PRN
  • Knowledgeable of ADP Payroll System
  • Coach/train case managers of their daily duties and assist with creating treatment plans and revision
  • Conduct daily groups and training on daily living, mental health, coping mechanism, recovery and independent living skills
  • Review clinical documentation and use treatment plans to document behaviors using electronic filing
  • Utilized crisis prevention plan during emergency situations
  • Policy and Procedure Plan

Equality Onboarding Program Manager/Generalist

Ridgeview Hospital
05.2005 - 12.2010
  • Onboarding process of new members
  • Training/overview of the program and job description
  • Corrective action and support for management and direct staff
  • Billing overview for each program
  • ADP/PTO/sick/Benefits coordinator
  • Managed up to 25 staff
  • Policy and Procedure Management
  • Supervision with lead managers and direct staff

Education

BA - Business Management

University of Phoenix

MS - General Human Resource Management

Capella University

J.D. - Doctrine of Business in Human Resources

Capella University

Skills

  • Microsoft Word
  • Excel
  • Spreadsheet
  • SharePoint
  • PowerPoint
  • Teams
  • ADP
  • Electronic Systems
  • HIPAA
  • Outlook
  • Relias Trainer
  • Compliance Manager, WA State, AAC/DOH Certificate
  • NEOGOV, HMIS

Timeline

Onboarding and Retention Manager

DCYF
11.2019 - Current

Program Manager/Human Resources Operator

Catholic Community Services
11.2019 - Current

Program Management HR Generalist PRN

Clayton/DeKalb CSB
01.2011 - 11.2019

Equality Onboarding Program Manager/Generalist

Ridgeview Hospital
05.2005 - 12.2010

BA - Business Management

University of Phoenix

MS - General Human Resource Management

Capella University

J.D. - Doctrine of Business in Human Resources

Capella University

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