Gwendolyn Prado
Brewster,USA
Summary
Bilingual healthcare professional with extensive experience in patient care. Demonstrated success in improving patient flow and discharge processes. Skilled in fostering effective communication among healthcare teams and providing compassionate support in Alzheimer’s and dementia care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unit Secretary /Receptionist
North Westchester Restorative Therapy & Nursing Center
Mohgan lake, NY
12.2024 - 05.2025
- I organized patient records and medical charts
- Answered patient call signals or bells to determine patient needs.
- Prepared discharge documents, and completed other paperwork.
- Provided assistance to physicians, nurses, and other healthcare personnel with their daily needs.
- Assisted in maintaining the neatness and cleanliness of the unit at all times.
- Operated office equipment, such as copiers, fax machines, and scanners, efficiently to complete day-to-day tasks quickly
- Operated a telephone switchboard to answer, screen, and forward calls.
- Greeted visitors or callers to handle inquiries and directed them to the appropriate personnel.
- Notified support services of unit issues related to housekeeping, or facilities maintenance.
- Used a computer and job-related software to compile and record medical charts
- Answered telephones and directed calls to the appropriate staff.
- I greeted visitors, ascertained the purpose of their visit, and directed them to the appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Transmitted correspondence and medical records by mail, email, and fax.
- Assisted in managing patient flow for the unit by performing bed coordination and discharge duties.
- Developed strong working relationships with colleagues through effective communication skills.
- Assisted in the preparation of patient discharge instructions by gathering the necessary documents.
- Performed reception duties such as answering phones, greeting visitors, scheduling appointments, and filing documents.
- made medical appointments with transportation companies.
Unit Secretary
Putnam ridge nursing home
Brewster, NY
03.2024 - 12.2024
- Provided excellent customer service by responding promptly to inquiries from patients and their families regarding services offered by the unit.
- Collaborated with physicians and other healthcare professionals in order to ensure quality patient care was provided in an efficient manner.
- Assisted with discharge planning process by providing necessary paperwork for follow up visits or referrals.
- Handled incoming calls with proper answering and routing routines.
- Answered patient call signals or bells to determine patient needs.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
- Assisted in maintaining neatness and cleanliness of the unit at all times.
- Operated office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly.
- Developed strong working relationships with colleagues through effective communication skills.
- Operated telephone switchboard to answer, screen and forward calls.
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel.
- Assisted in the preparation of patient discharge instructions by gathering necessary documents for review by physician.
- Maintained patient confidentiality according to HIPAA regulations.
- Answered telephones and directed calls to appropriate staff.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Recreation Aide /Nurse aide trainee
Salem Hills Nursing Home
Somers, NY
10.2023 - 03.2024
- Provided excellent customer service by responding promptly to inquiries from patients and their families regarding services offered by the unit.
- Collaborated with physicians and other healthcare professionals in order to ensure quality patient care was provided in an efficient manner.
- Assisted with discharge planning process by providing necessary paperwork for follow up visits or referrals.
- Handled incoming calls with proper answering and routing routines.
- Answered patient call signals or bells to determine patient needs.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
- Assisted in maintaining neatness and cleanliness of the unit at all times.
- Operated office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly.
- Developed strong working relationships with colleagues through effective communication skills.
- Operated telephone switchboard to answer, screen and forward calls.
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel.
- Assisted in the preparation of patient discharge instructions by gathering necessary documents for review by physician.
- Maintained patient confidentiality according to HIPAA regulations.
- Answered telephones and directed calls to appropriate staff.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Education
High School Diploma -
Pawling high school
Pawling, NY06.2005
Skills
- Bilingual English and Spanish
- Healthcare systems expertise (sigmacare)
- Medical answering services
- Alzheimer's and dementia care
- HIV and AIDS knowledge
Certification
Home Health Aide Certification, 2008, Unlimited Care Inc
References
Available upon request
Languages
Spanish
Professional
Timeline
Unit Secretary /Receptionist
North Westchester Restorative Therapy & Nursing Center
12.2024 - 05.2025
Unit Secretary
Putnam ridge nursing home
03.2024 - 12.2024
Recreation Aide /Nurse aide trainee
Salem Hills Nursing Home
10.2023 - 03.2024
High School Diploma -
Pawling high school
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