Gwendolyn Ramirez
Jacksonville,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Family Babysitter
Volunteer Work
11.2020 - Current
- Helped children learn how to complete small chores appropriate for age level
- Assisted children with homework assignments and special projects across different subjects
- Led indoor and outdoor activities to entertain and occupy children
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Prepared healthy, age-appropriate snacks and meals
Medical Transportation Coordinator
One Call Government Solution
11.2018 - 11.2020
- Handled 50 calls per day to address customer inquiries and concerns
- Provided timely transportation of diverse clients to healthcare facilities
- Conduct follow up phone calls with patients to assure excellent service has been provided
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Bilingual Customer Service Representative
Florida Blue
06.2017 - 10.2018
- Communication effectively with customers from diverse backgrounds.
- Achieved and maintained departmental performance standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Answered up to 60 calls per day in busy, fast-paced office for both English and Spanish speaking customers
Banking Customer Service Representative
US Bank Convergys
05.2016 - 05.2017
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints.
- Recommended products to customers, thoroughly explaining details.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased credit card product sales by 40% annually.
Homeschool Parent
Homeschool Educator
05.2008 - 04.2016
- Assisted child with developing life-long learning skills and good study habits
- Dedicated sufficient time to plan and execute relevant syllabus
- Carried out day-to-day duties accurately and efficiently
- Conducted research, gathered information from multiple sources and presented results
- Saved $700.00 implementing cost-saving initiatives that addressed long-standing problems
School Safety Agent
New York Police Department
09.2005 - 04.2008
- Enhanced school safety by conducting thorough security checks and monitoring student activities.
- Operated scanning equipment and metal detectors to identify and confiscate weapons.
- Investigated suspicious activities and persons to maintain security of premises.
- Reduced instances of bullying through proactive intervention strategies, working collaboratively with counseling staff to address underlying issues affecting student interactions.
- Patrolled school property and mitigated risk or reported incidents.
Jewelry Sales Associate
Walmart Inc.
08.2004 - 03.2005
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree - Human Services
Boricua College
Brooklyn, NY06.1996
Skills
- Spanish Interpreting
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Proactive Self-Starter
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Transportation Arrangements
- Rule Setting
Languages
Spanish
Native or Bilingual
Timeline
Family Babysitter
Volunteer Work
11.2020 - Current
Medical Transportation Coordinator
One Call Government Solution
11.2018 - 11.2020
Bilingual Customer Service Representative
Florida Blue
06.2017 - 10.2018
Banking Customer Service Representative
US Bank Convergys
05.2016 - 05.2017
Homeschool Parent
Homeschool Educator
05.2008 - 04.2016
School Safety Agent
New York Police Department
09.2005 - 04.2008
Jewelry Sales Associate
Walmart Inc.
08.2004 - 03.2005
No Degree - Human Services
Boricua College
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