Gwendolyn Ramirez
Carlisle,PA
Summary
Proven leader with extensive experience at Petsmart, adept in team management and store operations. Elevated customer satisfaction and employee retention through effective conflict resolution and team development. Achieved consistent sales targets by leveraging skills in promotions planning and customer service. Demonstrates a strong blend of multitasking and organizational abilities alongside a friendly, positive demeanor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Leader
Petsmart
08.2022 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Store Manager
Petsmart
05.2018 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Salon Manager
Petsmart
05.2014 - 07.2018
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
Pet Stylist
Petsmart
12.2010 - 05.2014
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
Dog Bather
Petsmart
07.2010 - 12.2010
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
Education
Bachelor Of Arts - Theater Design And Stagecraft
George Mason University
Fairfax, VA05.2010
Skills
- Store safety
- Store operations
- Team Management
- Promotions planning
- Problem-Solving
- Customer Service
- Multitasking and Organization
- Friendly and Positive
- Store Merchandising
- Team Leadership
- Team Building and Leadership
- Customer experience management
- Store Opening and Closing
- Conflict Resolution
- Team Development
- Performance Reviews
- Policies and Procedures
Accomplishments
People captain for Central Pennsylvania 2023.
Services Captain for Central Pennsylvania 2024.
Circle of excellence winner 2023.
Certification
Certified Pet stylist.
Microsoft excel Certification through Petsmart skillport learning.
Timeline
Store Leader
Petsmart
08.2022 - Current
Assistant Store Manager
Petsmart
05.2018 - 08.2022
Salon Manager
Petsmart
05.2014 - 07.2018
Pet Stylist
Petsmart
12.2010 - 05.2014
Dog Bather
Petsmart
07.2010 - 12.2010
Bachelor Of Arts - Theater Design And Stagecraft
George Mason University
Similar Profiles
Jessica SorrellJessica Sorrell
Manager at PetsmartManager at Petsmart
Callista BrownCallista Brown
Professional Dog Bather at PetsmartProfessional Dog Bather at Petsmart
Elizabeth WelschElizabeth Welsch
Retail Sales Associate at PetsmartRetail Sales Associate at Petsmart
Chloe RomeroChloe Romero
Sales Associate/Pet Ambassador at PetsmartSales Associate/Pet Ambassador at Petsmart
Austin ShattoAustin Shatto
Landscape Worker at Ben Souders Lawncare and LandscapeLandscape Worker at Ben Souders Lawncare and Landscape