Overview
Work History
Summary
Education
Skills
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Software
Websites
Languages
Generic
Gwendolyn R. Austin

Gwendolyn R. Austin

Bossier City,LA

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work History

Staff RN & Case Manager

FMC – Northwest Louisiana & Pierremont Home Therapy Program
03.2021 - 07.2023
  • Delivered comprehensive case management services, including oversight of labs, assessments, and supply orders
  • Trained patients and caregivers to perform PD and home hemodialysis
  • Utilized critical thinking skills to find solutions to unanticipated concerns or issues
  • Coordinated with physicians to develop and implement personalized care plans
  • Ensured timely, accurate documentation adhering to HIPAA regulations
  • Performed Staff RN duties

Clinical Manager

FMC – North Shreveport Dialysis
08.2002 - 03.2021
  • Managed a 28-chair dialysis clinic serving up to 112 patients, overseeing 21 direct reports
  • Maintained compliance records and education for all personnel
  • Conducted profit and loss reviews while monitoring key operational metrics (TAP, PSR, MISC, etc.)
  • Organized monthly QA meetings and monitored patient indicators to ensure compliance with Medicare QIP standards
  • Compiled monthly staffing schedules, monitoring and ensuring appropriate coverage
  • Prepared CIA and monitored monthly updates of patient indictors and goals
  • Monitored goals to adjust per algorithms
  • Collaborated with physicians and other healthcare professionals to meet quality and performance goals

Acute Staff RN

FMC – Northwest Louisiana Acute
12.1999 - 08.2002
  • Provided hemodialysis for acute care patients, administering medications and performing assessments
  • Trained new staff in acute dialysis procedures and contributed to on-call scheduling management

Hemodialysis RN

DCI Inc
10.1998 - 06.2000
  • Delivered hemodialysis treatments in a 24-chair outpatient setting
  • Administered medications, performed patient assessments, and rounded with physicians
  • Trained new employees in Hemodialysis procedures
  • Promoted to Education Coordinator, responsible for personnel compliance and education records

RN

Ark-La-Tex Home Health & Amedisys Home Health
03.1998 - 10.1998
  • Provided home health nursing services, including medication preparation, IV administration, and monthly wellness checks
  • Completed 90-day certification reviews and documented patient care accurately and promptly

Registered Nurse

Shumpert Medical Center
03.1996 - 09.1997
  • Delivered patient care on med-surg, MICU, and nephrology units, monitoring up to 11 patients per shift
  • Performed PD exchanges and worked as a team lead, supervising six employees per shift

Summary

Dynamic individual with hands-on experience in Nursing Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Education

Bachelor of Science - Nursing

Northwestern State University of Louisiana
Natchitoches, LA
08.1990 - 08.1996

Skills

  • Home health care
  • Diabetes management
  • Quality improvement
  • Compassion and empathy
  • Clinical judgment
  • Vaccine administration
  • Skill development
  • [Type] EMR software
  • Regulatory compliance
  • Nursing process
  • Patient management
  • Team training and development
  • Care planning
  • Patient counseling
  • Patient education
  • Patient care
  • Infection control measures
  • Chronic disease management
  • Case management

Certification

  • Registered Nurse License (RN) - State Board of Nursing.

Timeline

Staff RN & Case Manager

FMC – Northwest Louisiana & Pierremont Home Therapy Program
03.2021 - 07.2023

Clinical Manager

FMC – North Shreveport Dialysis
08.2002 - 03.2021

Acute Staff RN

FMC – Northwest Louisiana Acute
12.1999 - 08.2002

Hemodialysis RN

DCI Inc
10.1998 - 06.2000

RN

Ark-La-Tex Home Health & Amedisys Home Health
03.1998 - 10.1998

Registered Nurse

Shumpert Medical Center
03.1996 - 09.1997

Bachelor of Science - Nursing

Northwestern State University of Louisiana
08.1990 - 08.1996

Accomplishments

  • Supervised team of 21 staff members.
  • Achieved QSR scores by completing Monthly reports utilizing lab values with accuracy and efficiency to recognize where improvements needed to be focused on.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balancePersonal development programsWork from home option

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

MS office

Spreadsheets

Social Media

Operating Systems

Cloud computing

Basic computer skills

Languages

English
Native or Bilingual

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Gwendolyn R. Austin