Gwendolyn Ray
Sumter,SC
Summary
Dynamic and dependable professional with a strong background in healthcare and logistics, including experience at DD&C In Home Care LLC. Proven ability to enhance customer satisfaction through excellent service and efficient delivery. Skilled in time management and problem-solving, ensuring timely and safe transport of medical supplies while maintaining accurate records.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Delivery Driver/Caregiver
DD&C In Home Care LLC
08.2020 - Current
- Delivered medical supplies to clients, ensuring timely and safe transport.
- Maintained accurate delivery logs, enhancing accountability and compliance with company policies.
- Navigated efficiently through various routes, optimizing travel time and fuel consumption.
- Assisted in training new drivers on safety protocols and delivery procedures.
- Collaborated with healthcare professionals to coordinate patient needs during deliveries.
- Monitored vehicle maintenance schedules, ensuring optimal performance and reliability.
- Provided excellent customer service by addressing client inquiries and concerns promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Phlebotomist
Mindlance Staffing
09.2022 - 02.2023
- Performed venipuncture and capillary draws, ensuring patient comfort and safety.
- Maintained accurate records of blood samples and patient information using laboratory management systems.
- Streamlined blood draw procedures to enhance efficiency while minimizing patient wait times.
- Collaborated with healthcare teams to ensure timely processing of lab results for patient care.
- Implemented quality control measures to uphold compliance with regulatory standards in phlebotomy practices.
Cashier
Palmetto Goodwill
03.2022 - 08.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cash register integrity through diligent cash handling and reconciliation practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Streamlined checkout procedures to enhance customer satisfaction and reduce wait times.
- Implemented inventory control measures to ensure product availability and minimize shrinkage.
- Collaborated with team members to optimize store operations and improve overall workflow efficiency.
- Participated in staff meetings to discuss sales strategies, performance goals, and process improvements.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Medical Assistant
Sumter Family Medicine - Dr. Ingram’s Office (Retired)
08.2009 - 01.2015
- Assisted in patient intake and medical history documentation to ensure accurate records
- Scheduled appointments and managed physician calendars to optimize patient flow
- Administered immunizations and medications under physician supervision to enhance patient care
- Performed routine laboratory tests and processed specimens for diagnostic purposes
- Educated patients on treatment plans and preventive health measures to improve compliance
- Coordinated with healthcare team members to streamline communication and enhance collaboration
- Implemented electronic health record (EHR) updates, improving data retrieval speed and accuracy
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
No Degree - Applied Science/Medical Assisting
Central Carolina Technical College
Sumter, SC08-2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
Timeline
Phlebotomist
Mindlance Staffing
09.2022 - 02.2023
Cashier
Palmetto Goodwill
03.2022 - 08.2022
Delivery Driver/Caregiver
DD&C In Home Care LLC
08.2020 - Current
Medical Assistant
Sumter Family Medicine - Dr. Ingram’s Office (Retired)
08.2009 - 01.2015
No Degree - Applied Science/Medical Assisting
Central Carolina Technical College