Gwendolyn Rich
Easley,SC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Store Manager
American Eagle Outfiters
Greenville, SC
04.2011 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Structured HR consulting services to support clients during organizational developments and changes.
Receptionist
JC Penny Portrait Studio
Myrtle Beach, SC
01.2017 - 08.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Education
Coastal Carolina University
Conway, SC05-2014
Skills
- Risk Management
- Payroll Management
- POS Systems
- Employee Training
- Talent Recruitment
- Partnership Building
- Team Development
- Budget Administration
- Operations Management
- Shift Scheduling
- Reliable
Timeline
Receptionist
JC Penny Portrait Studio
01.2017 - 08.2018
Store Manager
American Eagle Outfiters
04.2011 - 04.2024
Education
Coastal Carolina University
Similar Profiles
Brooklyn GilbertBrooklyn Gilbert
Brand Ambassador at American Eagle OutfitersBrand Ambassador at American Eagle Outfiters
Lian Mae TungcabLian Mae Tungcab
Merchandising Manager at American Eagle OutfitersMerchandising Manager at American Eagle Outfiters
Taylor ShortridgeTaylor Shortridge
Senior Brand Ambassador at American Eagle OutfitersSenior Brand Ambassador at American Eagle Outfiters