Gwendolyn Schrack
Reading,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Surgical Coordinator
Tower Health Cardiology
West Reading, PA
09.1998 - Current
- Create reports on daily activities related to procedural scheduling for review by management team members.
- Serve as a liaison between the hospital staff and other departments within the hospital to ensure timely communication about surgeries scheduled.
- Serve as a liaison between the office and device companies to coordinate coverage of selected cardiac cases.
- Process insurance authorizations prior to booking procedures in order to guarantee payment coverage.
- Coordinated patient scheduling for cardiac procedures, ensuring accuracy in appointment times and availability of medical staff.
- Verified insurance eligibility prior to confirming appointments for prospective patients.
- Resolved any conflicts that arose between providers schedules, patient requests, and hospital policies.
- Provided guidance to family members of patients undergoing cardiac procedures regarding pre-operative instructions.
- Responded promptly to emails from doctors or nurses requesting changes in patient's scheduled procedure times.
- Performed clerical tasks such as typing letters or filing paperwork associated with procedural scheduling.
- Managed incoming calls from patients and family members regarding procedural scheduling inquiries.
- Assist providers in obtaining consent forms and gathering necessary documents.
- Developed an organized system for tracking upcoming procedures plan ahead accordingly.
- Collaborated with other healthcare professionals throughout the hospital to provide exceptional care for patients undergoing cardiac procedures.
- Booked cardiac procedures according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Worked with operating facilities to schedule procedures on behalf of ten cardiologists
- Located scheduling barriers and implemented appropriate solutions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
Patient Service Representative
Tower Heath Cardiology
West Reading, PA
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Referred patients to appropriate professionals and services.
- Stayed current on community-based resources and services useful to patients.
Education
High School Diploma -
Tulpehocken High School
Bernville, PA06-1996
Some College (No Degree) - Nursing
Reading Area Community College
Reading, PASkills
- Follow-Up Skills
- Medical Coding
- Patient Scheduling
- Strong Organization
- HIPAA Compliance
- Insurance Verification
- Copay Collecting
- Educating Patients
- Pre-Authorization Management
- Schedule Coordination
- Office Workflow Support
- Scheduling Expertise
- Checking in Patients
- Maintaining Confidentiality
- Correspondence Writing
- Verifying Insurance
- Insurance Pre-Certifications
- Patient Relations
Leadership Qualities
- Worked with third-party consultants to improve procedural scheduling to improvement lab efficacy.
- Member of the Tower Health System referral processing team to implement effective protocols and patients tracking.
- Member of the Advance Access Center creation team
- Current member of RBC council for Tower Health Cardiology (6 years).
- Current chair and previous co-chair of Patient Service Representative (4 years).
References
References available upon request.
Timeline
Surgical Coordinator
Tower Health Cardiology
09.1998 - Current
Patient Service Representative
Tower Heath Cardiology
High School Diploma -
Tulpehocken High School
Some College (No Degree) - Nursing
Reading Area Community College
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