Gwendolyn Sell
Perry Hall,MD
Summary
Professional registered nurse with over 20 years of experience in both the hospital and clinical settings. Seasoned Clinical Documentation Specialist/Auditor and Nursing Supervisor with a proven track record at The Johns Hopkins Hospital. Excelled in enhancing documentation processes and compliance, ensuring quality and safe patient care. Demonstrates impeccable attention to detail and strong work ethics, with significant achievements in process improvements and clinical documentation management. Recognized with positive impact in leadership and management. Seeking hybrid or remote position.
Overview
20
20
years of professional experience
Work History
Clinical Documentation Specialist/Auditor
The Johns Hopkins Hospital Adult Emergency Dept.
Baltimore, Maryland
02.2007 - Current
- Working remotely responsibilities include weekly chart audits for The Johns Hopkins Hospital/Johns Hopkins Bayview Adult Emergency Departments, managing, and correcting charts through work queues and reports necessary for compliance.
- Provides staff education and training to both RNs and providers on documentation requirements, including follow-up on specific missing or errant documentation completion.
- Attends weekly and monthly meetings that develop and improve documentation, or electronic health record (EHR) building, to provide the end user with new or existing documentation requirements.
- Collaborates with JHH Compliance, Billing, Finance, and the Board of Trustees to resolve documentation discrepancies, improving and recovering reimbursable revenue.
- Served as an Application Administrator for the first EHR system, ensuring quality assurance and documentation processes were available for end-user documentation, and the EHR system accurately reflected the skills and competencies required for clinical excellence.
- Oversaw the design, development, and implementation of system enhancements to better align with clinical workflows.
- Worked closely with clinical educators, nursing staff, and other healthcare professionals to identify competency gaps and develop targeted training programs or processes in collaboration with system and local stakeholders.
- Continuously monitored and optimized the system’s performance to better serve the clinical staff’s needs.
- Implemented and maintained processes to ensure the accuracy and integrity of clinical competency data within the system.
- Provided training and support to clinical educators and staff to ensure the effective use of the system in their daily operations.
- Developed and implemented policies and procedures related to clinical documentation improvement initiatives.
- Identified areas of risk or discrepancies related to incomplete or inaccurate documentation practices.
- Reviewed medical records to ensure accuracy and completeness of clinical documentation.
- Created educational materials related to best practices for accurate clinical documentation across all settings.
- Participated in regular meetings with physicians, nurses, case managers, pharmacists, etc. to discuss changes or improvements needed for clinical documentation processes.
- Completed in-depth audits of the performance and quality of charts and processes.
- Collaborated with interdisciplinary teams to identify opportunities for improvement in clinical documentation processes.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed and trained team members on EHR software.
Nursing Supervisor/Lead Clinical Nurse
The Johns Hopkins Hospital Adult Emergency Dept.
Baltimore, MD
04.2012 - 10.2024
- Nursing Supervisor (LCN) comprehensively manages the clinical and departmental operations of all aspects of the JHH Adult Emergency Department.
- Serves as a liaison between clinical staff and executive leadership.
- Functions in a mobile capacity, supporting all disciplines as a clinical resource, while addressing and coordinating departmental needs.
- Identifies and manages staffing needs and concerns while allocating and coordinating the appropriate resources to maintain the safety and care of our staff and patients.
- Mediates employee conflicts, counsels as needed, and employs any required disciplinary actions in accordance with JHH policies.
- Convenes and leads multi-disciplinary clinical team huddles to promote the safest and highest standards of patient care.
- Champions' tactics to build positive departmental morale.
- Implements service recovery measures related to patient complaints.
- Maintains existing team leader/LCN responsibilities, including coaching, educating, and supporting team members.
- Also conducts quarterly rounding, mid-year, and annual evaluations of team members.
Team Leader, NCIIE
The Johns Hopkins Adult Emergency Dept.
Baltimore, Maryland
07.2005 - 04.2011
- Functioned as a staff and charge nurse for approximately 5 years and then promoted to Nurse Clinician II Expert (NCIIE), team leader
- Performed quarterly rounding, mid-year and annual evaluations
- Assisted team members to obtain advanced clinical roles
- Performed independently in all clinical roles providing quality care for all patients
- Active member in the staff education committee, including educational instructor
- Precepted and mentored new graduates and experienced RNs
- Magnet Ambassador for JHH Department of Emergency Medicine for two years
- Application Administrator for Allscripts/HMED
- Chart auditing and errant disposition corrections for compliance, reporting, and billing purposes.
Education
Master of Science - Nursing, Leadership and Management
WALDEN UNIVERSITY
02.2020
Bachelor of Science - Nursing
UNIVERSITY OF MARYLAND, SCHOOL OF NURSING
12.2004
Prerequisite coursework for admission into nursing program -
ESSEX COMMUNITY COLLEGE
09-1999
Associate’s Degree - Court Reporter
VILLA JULIE COLLEGE
05-1995
Skills
- Impeccable attention to detail
- Professionalism and strong work ethics
- Performance, teamwork, and compassion
- Documentation improvement
- Process improvements
- Clinical documentation management, oversight, and compliance
Accomplishments
- Nominated for three Daisy Awards
- Recognized by hospital for performance managing and operations of two mini disasters
References
References available upon request.
Timeline
Nursing Supervisor/Lead Clinical Nurse
The Johns Hopkins Hospital Adult Emergency Dept.
04.2012 - 10.2024
Clinical Documentation Specialist/Auditor
The Johns Hopkins Hospital Adult Emergency Dept.
02.2007 - Current
Team Leader, NCIIE
The Johns Hopkins Adult Emergency Dept.
07.2005 - 04.2011
Master of Science - Nursing, Leadership and Management
WALDEN UNIVERSITY
Bachelor of Science - Nursing
UNIVERSITY OF MARYLAND, SCHOOL OF NURSING
Prerequisite coursework for admission into nursing program -
ESSEX COMMUNITY COLLEGE
Associate’s Degree - Court Reporter
VILLA JULIE COLLEGE
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