Gwendolyn Smith
Philadelphia,PA
Summary
The goal is to be a part of a growing Organization that will allow all my skills and work experience to be exercised in a manner that will help continue to grow/elevate myself as well as the company. I am a detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
Temple Health Systems (Jeanes Campus)
Philadelphia, PA
02.2021 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Prepared specimens for transport to external laboratories.
- Documented patient information into electronic medical records system.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collected specimen samples and transported to laboratory for processing.
Admissions Coordinator
Kirkbride Center
Philadelphia, PA
06.2016 - 05.2021
- Prepared Charts for admitted clients, obtained photo on arrival.
- Resolved any issues related to the admission process in a timely manner.
- Answered questions from prospective clients about admission requirements and procedures.
- Conducted urine drug screening on New admits, assigned clients beds for housing while in treatment.
- Verified insurances and eligibility prior to admission as well as demographic information.
- Input data into EMR for physicians review
Ambulatory Outpatient Scheduler
Temple Health Fox Chase Cancer Center
Philadelphia, PA
05.2017 - 02.2021
- Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
- Coordinated with other departments to ensure accurate scheduling of patients.
- Assisted in resolving customer service issues in a timely manner.
- Entered data into the electronic medical records system accurately and efficiently.
- Verified patient insurance information prior to making an appointment.
- Ensured that all patient demographic information was updated in the system on a regular basis.
- Communicated with referring providers regarding patient care needs and availability of services.
- Resolved any conflicts that occurred during the scheduling process.
- Worked collaboratively with other departments to coordinate efficient workflow processes.
- Assisted in training new schedulers on proper procedures for scheduling appointments.
- Conducted periodic audits of appointment logs for accuracy and completeness.
- Assisted patients with canceling and rescheduling appointments.
- Developed strategies for improving efficiency within the appointment scheduling process.
- Instructed patients regarding how to prepare for appointments.
- Coordinated appointments with customers and staff members according to availability.
- Routed calls and correspondence to appropriate medical staff.
- Greeted patients and guests upon entering lobby areas.
Front Desk Receptionist
First State Orthopedics
Newark, , DE
07.2015 - 02.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Emergency Medical Technician
Jefferson (Methodist) Hospital
Philadelphia, PA
11.2009 - 06.2015
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Monitored patient status during transport ensuring safety at all times.
- Documented patient assessment findings in accordance with established protocols.
- Participated in continuing education courses to maintain certification requirements.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
Education
CERTIFICATION - Phlebotomy
G.E.T Phlebotomy
4949 Frankford Ave. Philadelphia07-2021
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA06-1993
Some College (No Degree) - Emergency Medical Technology
JEFFSTAT
833 CHESTNUT STREETSkills
- Blood Collection(venipuncture, capillary)
- Data Entry
- Ability to work well with others
- HIPAA Compliance
- Medical Terminology Knowledge
- Strong Communication Skills
- Specimen Handling
- Patient Care/ Customer service skills
- Organizational skills
- Microsoft Excel, Word and Outlook
- Detail oriented
- Customer Service skills
- Analytical skills
Affiliations
- softball
- reading
- shopping
- relaxing
- traveling
- helping others
Certification
Kirkbride
- NHA(National Healthcareer Association) Certification# L8D2W2K3
Accomplishments
- PHLEBOTOMY CERTIFICATE
- EMERGENCY MEDICAL TECHNICIAN CERT
Timeline
Phlebotomist
Temple Health Systems (Jeanes Campus)
02.2021 - Current
Ambulatory Outpatient Scheduler
Temple Health Fox Chase Cancer Center
05.2017 - 02.2021
Admissions Coordinator
Kirkbride Center
06.2016 - 05.2021
Front Desk Receptionist
First State Orthopedics
07.2015 - 02.2017
Emergency Medical Technician
Jefferson (Methodist) Hospital
11.2009 - 06.2015
CERTIFICATION - Phlebotomy
G.E.T Phlebotomy
High School Diploma -
Benjamin Franklin High School
Some College (No Degree) - Emergency Medical Technology
JEFFSTAT
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