Gwendolyn Smitherman
LaFayette,GA
Summary
Professional with a proven track record in case management as a result improved client outcomes at the Department of Human Resources. Skilled in leveraging technology for operational efficiency and fostering strong community relationships. Demonstrates exceptional attention to detail and a commitment to exceeding performance goals.
Overview
32
32
years of professional experience
Work History
Substitute Teacher
Walker County Board of Education
11.2012 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Cultivated strong rapport with students by providing consistent encouragement and support.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Hotelaterian
Valor Hospitality Partners @ Cloudland Hotel
01.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated flexibility in challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked seamlessly with the team to enhance operational efficiency on a daily basis.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured adherence to Hilton's and McLemore Golf Resort's premium quality benchmarks.
- Contributed to the Grand Opening event execution of Cloudland Hotel Curio at McLemore.
Social Worker/Case Manager
Department of Human Resources
10.1992 - 11.2012
- Partnered with cross-functional teams to design integrated care strategies meeting complex client requirements.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
- Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
- Advocated for clients at court hearings or meetings with other agencies ensuring that their rights were upheld throughout the process.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
Sales Associate
Goody's Family Clothing
02.2003 - 01.2005
- Maintained store's visual appeal by systematically organizing racks and shelves.
- Managed cash transactions in compliance with company policies, maintaining accuracy in financial exchanges.
- Cultivated strong customer relationships to drive recurring sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Applied Business - Business/Psychology
Dalton State College
Dalton, GAAssociate Of Business Administration - Business Administration And Management
Georgia Northwestern Technical College
Rock Spring, GASkills
*Social Worker/Case Manager
*Department of Human Resources
Timeline
Hotelaterian
Valor Hospitality Partners @ Cloudland Hotel
01.2024 - 06.2024
Substitute Teacher
Walker County Board of Education
11.2012 - Current
Sales Associate
Goody's Family Clothing
02.2003 - 01.2005
Social Worker/Case Manager
Department of Human Resources
10.1992 - 11.2012
Associate Of Applied Business - Business/Psychology
Dalton State College
Associate Of Business Administration - Business Administration And Management
Georgia Northwestern Technical College
Similar Profiles
Leslie EarnestLeslie Earnest
Pre-K Teacher's Assistant at Walker County Board of EducationPre-K Teacher's Assistant at Walker County Board of Education
Cindy BusbyCindy Busby
8th Grade ELA Teacher at Walker County Board of Education8th Grade ELA Teacher at Walker County Board of Education
Kayla HumphreysKayla Humphreys
Substitute Teacher at Walker County Board of EducationSubstitute Teacher at Walker County Board of Education
Anna BurkhartAnna Burkhart
Food Services at Walker County Board of EducationFood Services at Walker County Board of Education
Frank TaylorFrank Taylor
Director of Business Development Operations at AshleyDirector of Business Development Operations at Ashley