Gwendolyn Solomita
Irvine,CA
Summary
Dedicated college student with two years of experience in the customer service industry, seeking to expand my expertise and deepen my understanding of both customer service and business management through continued learning and professional development. Demonstrates a proactive attitude and enthusiasm for embracing new responsibilities, with a commitment to excelling and achieving excellence in every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Cold Stone Creamery
07.2022 - Current
- Resolving conflicts and concerns between customers/employees immediately to maintain a positive and productive work environment.
- Delegating and managing daily tasks and responsibilities to utilize time.
- Training incoming Crew Members thoroughly to ensure they're success.
- Completing cash and credit transactions accurately using POS software.
- Effectively utilizing and developing organizational tools and techniques, including creating detailed personal schedules and task lists, to ensure efficient time management and achievement of goals.
- Maintaining a clean, safe, and organized work environment to ensure all employees abide by these regulations as well.
Customer Service Representative Support
Max Mara
01.2019 - 01.2021
- Seasonal Worker
- Maintained professionalism under pressure
- Ensuring customers satisfaction and keeping a positive workplace
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Science - Business Administration
Orange Coast College
Costa Mesa, CA05.2026
High School Diploma -
Northwood High School
Irvine, CA06.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer Service Focus
- Communication Skills
- POS System Operation
- Multitasking Abilities
- Relationship Building
- Personable
- Loyal
- Open-Minded
Certification
- Food Handler Certificate, Premier Food Safety (Online)- Rewarded: 08/08/2023 Expires: 08/07/2026
Additional Information
My ultimate goal is to become a successful business owner and entrepreneur. I believe the best way to gain valuable insights and experience is through hands-on work and dedication. I am eager to pursue opportunities in business management to develop my skills and knowledge, and I am enthusiastic about gaining practical experience before fully committing to entrepreneurship after graduation.
Timeline
Shift Leader
Cold Stone Creamery
07.2022 - Current
Customer Service Representative Support
Max Mara
01.2019 - 01.2021
Associate of Science - Business Administration
Orange Coast College
High School Diploma -
Northwood High School
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