Gwendolyn Stewart-Robinson
San Antonio,TX
Summary
Skillful Phlebotomy Technician with 36 years of experience and advanced training in therapeutic venipuncture. Focused professional successful in consistently meeting collection targets while advancing organizational mission. Comfortable operating within high-volume collection scenarios.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
South Texas Veterans Health Care System
San Antonio, TX
11.2022 - 01.2024
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Processed specimens to ensure accurate results.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Ensured that equipment was properly maintained and sterilized between uses.
- Labeled specimen containers with patient information accurately and legibly.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Performed venipuncture and skin puncture on patients of all ages.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Collected specimen samples and transported to laboratory for processing.
Medical Assistant
Loyal Source Government Services, LLC
Orlando, FL
07.2021 - 10.2021
- Assisted back office patient processes to reduce office wait times.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant
Krucial Rapid Relief
7255 W. 98 Terrance Ste. 216, KS
09.2016 - 01.2021
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patient examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Handled general office duties to support administrative staff during peak hours.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
Phlebotomist
Favorite Healthcare Staffing(Various Hospitals
Overland Park, KS
09.2000 - 01.2016
- Educated patients on proper blood draw techniques.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted in the training of new phlebotomists.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Monitored inventory levels of supplies used in phlebotomy services.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Used heel and finger stick methods to obtain blood from capillaries.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Processed client payments and collected appropriate billing information.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Input medical and insurance information into database for inclusion in patient records.
- Ensured compliance with federal regulations governing laboratory procedures.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared specimens for transport to external laboratories.
Education
Certificate - Certificate Business Courses
Massey Business College
Houston, TX08-1983
High School Diploma -
Klein High School
Klein, TX05-1979
Business Administration and Management
DeVry University
Houston, TXNursing Education
University of Phoenix
Tempe, AZSkills
- Diagnostic Testing
- Donor Screening
- Infection Control
- Data Entry
- Therapeutic Phlebotomy
- Medical Records Maintenance
- Venipuncture
- HIPAA
- Blood Collection
- Health Education
- Paperwork Processing
- Specimen Preparation
- Medical Terminology Knowledge
- Patient Care
Certification
- CPR/AED/BLS
- Certified Phlebotomy
- Medical Assistant (Diploma)
Timeline
Phlebotomist Technician
South Texas Veterans Health Care System
11.2022 - 01.2024
Medical Assistant
Loyal Source Government Services, LLC
07.2021 - 10.2021
Medical Assistant
Krucial Rapid Relief
09.2016 - 01.2021
Phlebotomist
Favorite Healthcare Staffing(Various Hospitals
09.2000 - 01.2016
Certificate - Certificate Business Courses
Massey Business College
High School Diploma -
Klein High School
Business Administration and Management
DeVry University
Nursing Education
University of Phoenix
- CPR/AED/BLS
- Certified Phlebotomy
- Medical Assistant (Diploma)
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