Summary
Work History
Education
Skills
Timeline
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Gwendolyn Thurston

Fayetteville

Summary

Customer service & sales professional with over 17 years of experience working in a fast-paced environment. I demonstrate key abilities in customer service, sales, collections, and customer retention. A problem solver with organizational abilities to improve department processes. Capable of maintaining supply inventory and communicating with teams on an assembly line to ensure speed and accuracy. Exemplifies excellent oral, written, and professional prowess. Requires minimal supervision and is a solid team contributor.

Work History

Manufacturing Technician II

Eaton Corporation
Fayetteville
2023 - 2025
  • Assembled and wired 500+ MCC cells accurately to schematics.
  • Ensured quality during the building process of MCC cells.
  • Interpreted blueprints and schematics to ensure accurate assembly.
  • Demonstrated proficiency in manufacturing tools and technologies, contributing to efficient operational processes.
  • Collaborated effectively with team members to achieve project goals and maintain a productive work environment.

Machine Operator

Mann & Hummell
Fayetteville
2022 - 2023
  • Operated Minster P2-150-54 piece maker to manufacture retainers for GM and Toyota car oil filters, ensuring quality standards.
  • Restored coolant levels in press and compound pressure tank to maintain optimal machine operation.

Order Selector

Food Lion Distribution
Tarheel
2021 - 2022
  • Selected orders in warehouse based on customer requirements
  • Utilized pallet jack to move products for order fulfillment
  • Maintained cleanliness and organization of work area during shifts.

Trimmer/De-boner

Smithfield Meat Packing
Tarheel
2020 - 2021
  • Meet and exceed daily trimming goals by 20%.
  • Identified and extracted all viable cuts of meat while ensuring bone removal.
  • Trimmed and prepared various cuts of meat for processing.
  • Maintained cleanliness of PPE tools to uphold safety standards.

Sous Chef

H & H DRIVE INN RESTAURANT & CATERING
Maxton
2016 - 2020
  • Collaborated with executive chef to ensure timely execution of meal plans.
  • Oversaw the planning and direction of food preparation.
  • Developed new recipes for menu enhancement
  • Created a marketing strategy for the catering department, directly improving revenue by 45%.

Sales Consultant

Badcock Furniture & More
Fayetteville
2018 - 2019
  • Assisted customers in selecting furniture to match their needs and preferences.
  • Facilitated qualification and processing of financed furniture purchases, highlighting insurance benefits to enhance customer understanding.
  • Managed inventory levels and restocked showroom displays.

Sales/Promotions

Cassis Couture Enterprises LLC.
Millville
2009 - 2016
  • Hosted virtual meetings with clients to enhance social media marketing and managed ticket sales distribution.
  • Engaged with venue coordinators to facilitate effective event planning.
  • Coordinated with team members and venue representatives to confirm attendance for planned events.
  • Matched venues with production team's theatrical needs to ensure successful event execution.

Education

State Board Certification -

Hair Fashion Institute
North Plainfield, NJ
01-1992

Diploma -

Plainfield High School
Plainfield, NJ
01-1984

Skills

  • Machine operation
  • Pallet driving
  • Schematic reading
  • Blueprint interpretation
  • Planogram development
  • Microsoft Office Suite
  • Online reporting
  • Internet research
  • Complaint resolution
  • Client engagement
  • Problem solving
  • Expert Negotiator
  • Telephone reception

Timeline

Manufacturing Technician II

Eaton Corporation
2023 - 2025

Machine Operator

Mann & Hummell
2022 - 2023

Order Selector

Food Lion Distribution
2021 - 2022

Trimmer/De-boner

Smithfield Meat Packing
2020 - 2021

Sous Chef

H & H DRIVE INN RESTAURANT & CATERING
2016 - 2020

Sales Consultant

Badcock Furniture & More
2018 - 2019

Sales/Promotions

Cassis Couture Enterprises LLC.
2009 - 2016

State Board Certification -

Hair Fashion Institute

Diploma -

Plainfield High School

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Gwendolyn Thurston