Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GWENDOLYN TROWELL

Washington,USA

Summary

Highly organized and detail-oriented with twenty (20) years of experience in legal, financial and sales industries maintaining current knowledge of regulations, laws, legal research and writing. Effective communications skills both written and oral, including the ability in interact with all levels of personnel required. Ability to proactively identify and resolve problems Successfully manage multiple projects with conflicting deadlines. Consistently prepare spreadsheets for tracking subscriptions, resources and payments to ensure compliance. Excellent written and oral communications skills with the ability to produce error-free documents. Independently manage administrative functions, improve systems, and implement new procedures to maximize productivity.

Overview

20
20
years of professional experience

Work History

Operations Program Analyst

Consumer Financial Protection Bureau
06.2016 - Current
  • Monitor developments in laws, regulations, policies, procedures, and other programs related to financial services to identify emerging issues.
  • Participate in intra-agency, interagency and intergovernmental working groups to develop guidance, policies and procedures addressing difficult current and emerging supervisory matters.
  • Developing training materials and courses for employees; experience recommending changes to existing policies to improve outcomes and/or obtaining and analyzing feedback from courses to develop and monitor benchmarks.
  • Offer technical oversight to multiple projects, monitoring all end-to-end aspects of project planning and design, scope management.
  • Categorize key business issues and diagnose problems, employing the most relevant approach/tools/techniques such as process redesign, process mapping, and benchmarking.
  • Researches and analyzes laws and directives that could have an impact on the records program and provides recommendations to the Bureau Records Officer.
  • Responds to internal and/or external request for information while ensuring that sensitive and confidential information is not released inappropriately.
  • Assists management and staff in activities related to recruitment and hiring, performance management, training, travel and awards.
  • Responds to important and sensitive request received under the Freedom of Information Act, (FOIA).
  • Ensuring all FOIA requests are handled in a timely manner and that only information disclosed meets all FOIA Laws.
  • Maintained an awareness of recent government developments and trends regarding freedom of information.
  • Served on working group in developing policies and procedures to address new issues in information Disclosure within the Legal Division.
  • Prepare documentation for, and draft responses to, FOIA requests, coordinating proposed disclosures of information for several entities within the agency.
  • Recognizes the most appropriate records management resources; makes recommendations for determinations the length of retention for scheduling records for submission to the National Archives and Records Administration (NARA), and fosters throughout the Bureau a high degree of voluntary compliance with records laws.
  • Ensure that hard copy files and electronic files are complete and all pertinent information has been entered into the database.
  • Serve as liaison for the Legal Division to gather information and resolve records management problems.
  • Provided administrative and technical services necessary to perform the FOIA Administrative Support Services.
  • Corroborate and draft records management guidelines for agency-wide application in the areas of proper records management, protection, retrieval and destruction of federal records maintained in media, and participate in the monitoring of their implementation.
  • Coordinates with Facilities and Procurement to obtain satisfactory and approved equipment.
  • Responsible for ensuring that CFPB records management policies, processes, and procedures for filing, retrieving and disposing of both manual and electronic records conform to CFPB/Federal requirements and for disseminating this information to the staff.
  • Provides support to facilitate the acquisition and source selections for major procurements necessary to fulfill office and division objectives.
  • Functions as a Contract Officer Representative on routine contracts.
  • Monitors and tracks expenditures against budget allocations in coordination with the Resource Management Officer, Administrative Officer, and the Office of the Chief Financial Officer.
  • Gathers data and prepares reports and tables for use in quarterly reporting, annual budget formulation process, and other oversight functions.
  • Documents, reviews and updates operating procedures and processes.
  • Serves as a point of contact for developing, maintaining, and educating staff regarding policies and procedures related to operational and administrative functions.
  • Draft new or revised policies, procedures or practices that support organizational operations and processes.
  • Understands and appropriately applies principles, procedures, knowledge, regulations, and policies related to one’s occupation and position within the context of CFPB requirements, including policies related to confidentiality, ethics and protection of sensitive information.
  • Involve in the facilitation, development and maintenance of filing systems consistent with administrative, legal, and financial requirements.
  • LD Culture Team an informal group that helped organize Legal Division social events, including the annual holiday party.

LLS Volunteer Event Coordinator/Team in Training

Leukemia & Lymphoma Society (LLS)
09.2009 - Current
  • Maintain a working knowledge of the LLS mission and programs to promote Organizational initiatives.
  • Collaborate with Mission Team ensuring success of patient access, education, public policy, advocacy and research.
  • Contribute to the LLS Pennies for Patients a science-based service-learning program for schools. We would have sing along and/or perform with the students with a 15-minute learning activity.
  • Participate in different fundraisers, programs, and events to raise funds to support LLS mission and goals.
  • Provide reception support by responding to inquiries and giving general information.
  • Meet and greet guests and accompany them to seating location within the event.
  • Enter donor information into the database.
  • Participating in local fundraising events, Light the Night, Man & Woman of the Year, Visionaries of the Year, Student Visionaries of the Year, Leukemia Ball etc.
  • Evaluate inventory and delivery needs, optimizing strategies to meet customer demands.
  • Work with Event Management to recognize and appreciate volunteers at events.
  • Coordinated other volunteers, during events.
  • Experience in fundraising and relationship building.
  • Making a real difference in the fight against cancer while achieving ambitious revenue goals.
  • Projects and events are carried out concurrently with regularly outside the normal business hours including early mornings, late nights and weekends.
  • Other duties as assigned.
  • I provide support to other department employees, as other employees will support this position.

Records Specialist

Consumer Financial Protection Bureau
05.2019 - 09.2019
  • Classify, identify, and develop records retention schedules.
  • Make certain Bureau employees are aware of their responsibilities with respect to records management.
  • Provide advice and assistance on records management activities and initiatives.
  • Knowledge of National Archives and Records Administration (NARA) records management policies, regulations and practices.
  • Participate in reviewing and developing electronic records management systems.
  • Promulgate and communicate Bureau-wide policies and procedures that reflect records management missions and goals and incorporate federal recordkeeping requirements.
  • Conduct periodic evaluations and audits of the records management program.
  • Providing records and information management best practices and principles to employees and contractors.

Administrative Assistant/Precinct Captain

District of Columbia Board of Election & Ethics
08.2010 - 11.2018
  • As Precinct Captain, developed winning strategies by utilizing the groups’ collective skills, contacts, and energy to get the job done.
  • Collaborated with executives and team managers to improve analysis including identifying goals and objectives and developing a strategy and metrics to monitor and achieve results for Election Day volunteers.
  • Overseen the coordination of the various work efforts, management of overall project deliverables, status reporting, and providing status updates, quality reviews and issue identification, escalation, and resolution.
  • Coordinated team assignment and mobilization, direction and coordination of work efforts, management of overall project deliverables, status reporting, and providing status updates, quality reviews and issue identification, escalation, and resolution.
  • Scheduling and conducting regular program audits and identifying discrepancies for possible correction or disciplinary actions.
  • Executed, monitor and track progress of Election Day workers services and resources administration processes and tasks for the District of Columbia Board of Election & Ethics proceeding to Election Day and during.
  • Provided firm feedback of status for various operational services and resources administration areas, and identifying potential problem areas.
  • Engaged in organizational change management best practices to drive adoption/use of new processes or functionality.
  • Accomplished project planning to ensure that stated goals, objectives, and timelines are being met, resources are being managed effectively, project metrics are being tracked and evaluated, and results are being properly documented and communicated.
  • Developing training materials and conducting training to Election Day volunteers about program policies and requirements.

Process Analyst/Librarian

Consumer Financial Protection Bureau
04.2014 - 06.2016
  • Company Overview: Professional Services of America
  • Establish schedules, budgets and cost to ensure program success by overseeing demand stock management, accounts payable, accounts receivable and purchase orders cost estimates, planning, programming and budget in coordination with the Resource Management Officer (RMO) within the Legal Division.
  • Managing the budget formulation and execution process for the Legal Division Library, collecting and tracking contract expenditures against budget allocations, and providing regular updates of budget status.
  • Responsible for planning and carrying out work assignments, coordinating work with others, interpreting policy and regulatory requirements, developing changes to plans and/or methodology, and providing recommendations for improvements in order to meet the Legal Division’s General Counsel objectives.
  • Point of Contact on projects to accomplish goals and/or objectives and tracking tasks and projects to ensure deadlines are met.
  • Checked and verified boxes of FOIA appeal files to be sent to the National Archives and Records Administration (NARA).
  • Perform administrative, analytical support tasks assisting Chief of Staff and RMO support team.
  • Initiate and track supply, procurement invoices and prepare required purchases, supplies and services requests.
  • Execute, monitor and track progress of the library procedures and policies in the Legal Division and completing regular cataloguing of new acquisition, maintaining accurate data and building a strong knowledge base library resource center.
  • Analyze to determine the requirements needed for help desk, leave and library Standard Operating Procedures (SOP), interpret, and evaluate current, proposed methods, policies, procedures, to support organizational operations and processes within the Front Office within the Legal Division.
  • Tracks and complies data from over one thousand thirty-one (1031) Filers submissions with the Consumer Financial Protection Bureau Ethics Program, which assists in the identification and resolution of potential conflicts of interest and contributes to the CFPB submission of the United States Office of Government Ethics questionnaire.
  • Offer technical oversight to multiple projects, monitoring all end-to-end aspects of project planning and design, scope management.
  • Ensure smooth and efficient operational and administrative functions of office while building a strong sense of teamwork within the Legal Division administrative support echelon.
  • Coordination of team assignment and mobilization, direction and coordination of work efforts, management of overall project deliverables, status reporting, and providing status updates, quality reviews and issue identification, escalation, and resolution.
  • Apply extensive knowledge of the principles, concepts and methods using new approaches and test ideas to improve the new Library tracking system (OCLC World Share Management) to review online resources such as the Library of Congress and/or most libraries owning the item for a comprehensive range of legal information used within the Legal Division and the CFPB Library team.
  • Collaborate with vendors to confirm accuracy of legal sources, prices and date of publication of library materials (i.e. books, magazines and database).
  • Provide accurate and timely advice on procedures, reports, requirements and other matters necessary to carry out office policies and instructions.
  • Ensure, monitor, track progress of services and resource administration processes, spreadsheets and graphics in support of ethics team tasks using advanced excel functions and calculations to develop reports and lists.
  • Gather data from FDonline to prepare charts, graphs, narrative information, develop spreadsheets, databases to enter and retrieve information, compile reports, monitor projects to track quarterly and annual reporting on a variety of administrative and organizational activities, including those related to Senior Executive and Non-Executive information on behalf of the Ethics Group within the Legal Division.
  • Working knowledge of legal and business electronic and databases, including Lexis Nexis and Westlaw, as well as other major subject specific resources and specialty products.
  • Assist staff with researching and retrieving records and coordinate the submission of records to the facility records center.
  • Participates in the development, implementation, and maintenance of policies and procedures for the recording, indexing, filing and retrieving of active documents and the storage of inactive documents, assists in developing a work plan for the records management function and reviews, evaluates, and makes recommendations on methods, procedures, and policies.
  • Advises General Counsel and staff attorneys on the practical and technical aspects of office administration, to include budgeting, purchasing, supply management, personnel administration, data processing and file management.
  • Apply analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the Ethics 278 and 450 filers internal control programs carried out by administrative and/or professional personnel or substantive administrative support functions.
  • Conduct research and gathers facts using Westlaw, Lexis Nexis with analytical methods to assess sound decision concerning classifications guidance for the Legal Divisions.
  • Use commercial software, to include SharePoint, FDonline, spreadsheets, database, and graphics. Utilize Microsoft Word, Excel and PowerPoint.
  • Administrate, draft and compose correspondence, meeting materials, reports diagrams, analysis, data aggregation, quality analysis, quality control data charts.
  • Spearheaded, recommend and implement spreadsheet to track subscriptions selected additional resources to enhance and ensure timely and accurate payments for subscriptions.
  • Professional Services of America

Administrative Assistant

Department of Treasury/Procurevis, Inc.
01.2009 - 01.2010
  • Analyzed and coordinated the flow of internal and external communications of the Office of the Chief Information Officer (OCIO), including those from other office heads, bureaus, departments, other government agencies’ officials and the general public.
  • Established and provided advice and information to the various staff within the Electronic Government concerning procedural and administrative details as they relate to the work of the ACIO and/or eGovernment Program Directors.
  • Handled hectic and constantly changing calendars, dealt with high level industry and government visitors, and had an unerringly sound instinct for determining when to interrupt meetings to take important calls or advise that an immediate response was required on e-mail correspondence or unexpected action items with quick turnaround times.

Records/Office Assistant

Miller & Van Eaton
02.2006 - 01.2009
  • Providing extensive legal, business and general research assistance using WestLaw, Lexis Nexis, and a wide variety of internal and external databases and resources.
  • Collecting and analyzing data from Federal Communications Commission (FCC) hearing to current developments and up-to-date policies concerning communications law to circulate for professional practices and research use.
  • Monitor new legislative, regulatory and case law developments; assess potential implications for the business, summarize and make recommendations.
  • Coordinated team assignment and mobilization, direction and coordination of work efforts, management of overall project deliverables, status reporting, and providing status updates, quality reviews and issue identification, escalation, and resolution.
  • Serve as point-of-contact for all transportation related inquiries and issues and provide timely dispute and conflict resolution.
  • Accountable for developing a realistic project budget forecast and actively manage the project spending and its variation.
  • Registering new employees for benefits, updating employee applications, recertifying employees, and completing off-boarding tasks.
  • Developed criteria, application instructions, procedural manuals, and contracts for transportation programs.
  • Maintained process documentation and reports as well as staff records and client-specific reports and requirements.
  • Oversaw transportation budget control recommended new or improvements for purchase.
  • Collaborated with intercompany departments to integrate logistics with business systems and processes.
  • Engaged in organizational change management best practices to drive adoption/use of new processes or functionality.
  • Identified key business issues and diagnose problems, employing the most relevant approach/tools/techniques such as process redesign, process mapping, and benchmarking.
  • Involved in the facilitation, development and maintenance of filing systems consistent with administrative, legal, and financial requirements.
  • Maintain and track complaint files located in the file room; ensuring that closed cases that have reached their maturity date and are archived. The files are recorded on a spreadsheet and shipped to Iron Mountain Incorporated.

Education

Certificate - Paralegal Studies

National Capital Area Paralegal Association
Washington, DC

University Of Maryland University College -

University Of Maryland University College
Adelphi, MD

University Of West Los Angeles School Of Paralegal Studies -

University Of West Los Angeles School Of Paralegal Studies
Inglewood, CA

Paralegal Certificate - Paralegal Studies

Regional Occupational Program
Santa Ana, CA

LexisNexis Paralegal Certification of Mastery - Paralegal Studies

LexisNexis
Washington, DC
05-2025

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • LexisNexis
  • WestNext
  • Abacus
  • FDonline
  • Calendar Scheduling software
  • OCLC World Share Manage
  • Scanner/Copier (Sharp, Konica C754)
  • Facsimile
  • Multi-line phone system

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of the Legal Division Library.
  • Documented and resolved digital access which led to successfully transitioning required licensing.
  • Achieved budget cost through effectively helping with negotiation with vendors.

Timeline

Records Specialist

Consumer Financial Protection Bureau
05.2019 - 09.2019

Operations Program Analyst

Consumer Financial Protection Bureau
06.2016 - Current

Process Analyst/Librarian

Consumer Financial Protection Bureau
04.2014 - 06.2016

Administrative Assistant/Precinct Captain

District of Columbia Board of Election & Ethics
08.2010 - 11.2018

LLS Volunteer Event Coordinator/Team in Training

Leukemia & Lymphoma Society (LLS)
09.2009 - Current

Administrative Assistant

Department of Treasury/Procurevis, Inc.
01.2009 - 01.2010

Records/Office Assistant

Miller & Van Eaton
02.2006 - 01.2009

Certificate - Paralegal Studies

National Capital Area Paralegal Association

University Of Maryland University College -

University Of Maryland University College

University Of West Los Angeles School Of Paralegal Studies -

University Of West Los Angeles School Of Paralegal Studies

Paralegal Certificate - Paralegal Studies

Regional Occupational Program

LexisNexis Paralegal Certification of Mastery - Paralegal Studies

LexisNexis

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GWENDOLYN TROWELL