Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gwendolyn Trussell

Savannah,GA

Summary

Proven Operations Manager with a track record of enhancing operational efficiency at American Moving & Storage. Excelled in logistics oversight and organizational management, boosting employee loyalty and reducing turnover significantly. Skilled in strategic planning and workforce management, demonstrating exceptional project leadership and a commitment to achieving company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

American Moving & Storage
04.2019 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Expeditor

Rethink Design Studio
01.2015 - 03.2020
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Education

No Degree -

Northwest Montessori Center

Associate of Science - Business Management

Missouri State University
Springfield, MO
05.1999

Skills

  • Logistics Oversight
  • Organizational Management
  • Contract Management
  • Performance monitoring
  • Strategic Planning
  • Warehouse Operations
  • Planning and Implementation
  • Project Leadership
  • Schedule oversight
  • Purchasing and procurement
  • Workforce Management
  • Staff Training

Certification

  • AMI Montessori Teaching Certificate, NAMC - October 2006

Timeline

Operations Manager

American Moving & Storage
04.2019 - Current

Expeditor

Rethink Design Studio
01.2015 - 03.2020

No Degree -

Northwest Montessori Center

Associate of Science - Business Management

Missouri State University

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Gwendolyn Trussell