Gwendolyn Vizcarra Espinoza
San Jose,CA
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
09.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
Retail Sales Manager
Ulta Beauty Inc.
09.2022 - 09.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Lead Cashier
Ulta Beauty Inc.
12.2021 - 09.2022
- Trained, mentored, and developed new associates with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Cash handling
- Assisted managers during opening and closing procedures
Brand Representative
Hollister.Co
01.2020 - 06.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Front Desk Receptionist
St Clare School
08.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administrative Intern
Via Services
08.2018 - 05.2019
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
Administrative Intern
YMCA East Valley
08.2017 - 05.2018
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Education
Child Development
San Jose City College
San Jose, CASkills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Client Relationship Building
- Relationship building and management
- Sales management
- Customer Relationship Management (CRM)
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beauty Advisor
Ulta Beauty Inc.
09.2023 - Current
Retail Sales Manager
Ulta Beauty Inc.
09.2022 - 09.2023
Lead Cashier
Ulta Beauty Inc.
12.2021 - 09.2022
Brand Representative
Hollister.Co
01.2020 - 06.2021
Front Desk Receptionist
St Clare School
08.2019 - 05.2020
Administrative Intern
Via Services
08.2018 - 05.2019
Administrative Intern
YMCA East Valley
08.2017 - 05.2018
Child Development
San Jose City College
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