Gwendolyn Waiters
Springfield
Summary
Client Relations Consultant with experience in cultivating strong client relationships and enhancing customer retention. Adept at implementing client feedback systems and tailoring solutions to improve service efficiency, resulting in increased client satisfaction and an expanded client base. Skilled in conflict resolution, project management, and data analysis, with a passion for driving innovative communication strategies and delivering exceptional client engagement.
Overview
47
47
years of professional experience
2
2
Sales consultant
15
15
Remote associate at ADP
Work History
ADP
03.1978 - 08.2005
- Cultivated strong client relationships through regular communication, enhancing customer retention and fostering loyalty.
- Implemented client feedback systems, leading to measurable improvements in service delivery and increased client satisfaction.
- Analyzed client needs to tailor solutions, resulting in marked gains in service efficiency and improved client engagement.
- Presented customized service proposals, successfully driving new business opportunities and expanding the client base.
- Developed training materials for clients, boosting their understanding of services and contributing to noticeable results in user adoption.
- Spearheaded initiatives to streamline communication channels, significantly enhancing response times and boosting overall client satisfaction.
Sales consultant Carpet Part Time
Bamberger's
11.1982 - 07.1987
- Provided expert sales consultation, enhancing customer engagement and achieving substantial improvements in client retention.
- Partnered with cross-functional teams to tailor product offerings, resulting in noticeable gains in sales performance and customer satisfaction.
- Enhanced customer engagement through tailored sales consultations, driving substantial improvement in client retention and loyalty.
- Partnered with cross-functional teams to customize product offerings, leading to noticeable gains in sales performance and customer satisfaction.
- Awards
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
No Degree -
Montclair State University
Montclair, NJSkills
- Conflict Resolution Experience
- Customer Insights
- Project Management
- Data Analysis
- Process Improvement
- Training Development
- Cross-Functional Collaboration
- Flexible and adaptable
- Attention to detail
- Problem-solving
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Dependable and responsible
- Decision-making
Accomplishments
High sales performance of the year
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ranked #2 in east in sales at Bambergers
Timeline
Sales consultant Carpet Part Time
Bamberger's
11.1982 - 07.1987
ADP
03.1978 - 08.2005
No Degree -
Montclair State University
Hobbies and Interests
I love cooking and working with the children's ministry at church
Training
- Training
- Yearly training in federal, state, and local statutory requirements.
- Yearly training in best practices of client interactions.
- Which includes active listening, offering additional value beyond the expected, client de-escalation.
World Class Service Awards Eight Quarters
Quality service awards scoring a 10 for eight consecutive quarters for outstanding customer service surveys
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