Gwendolyn Walton
Charlotte,USA
Summary
Career transition focused on empowering youth through dedicated support and advocacy. Proven reliability and strong work ethic, with adaptability to diverse environments. Expertise in assessing client needs and developing tailored intervention strategies for marginalized communities. Demonstrated impact through volunteer initiatives and increased awareness of social services.
Overview
29
29
years of professional experience
Work History
Engineering Assistant
City of Charlotte / Charlotte Water
Charlotte, N.C.
11.2002 - 10.2025
- Project manager over two Charlotte Water contracts Backflow Retest Letters and Delinquency Letters.
- Approve transactions in Munis.
- Perform internal audits in Charlotte Water Customer Service Division.
- Lead on project for lead and copper.
- Prepared a monthly spreadsheet of work that contractor performed for the month.
- Prepared a monthly pay estimate for the contractor to receive payment each month.
- Reviewed new construction plans to ensure that Charlotte Water standards were met.
- Prepared a cost quote for customers who submitted new construction plans.
Guardian Ad Litem Volunteer
Mecklenburg County
Charlotte, North Carolina
08.2016 - 05.2018
- Represented the best interests of children in court proceedings.
- Collaborated with social workers and legal professionals on case strategies.
- Conducted thorough investigations into children's living situations.
- Engaged with children to understand their needs and concerns.
- Attended training sessions to stay informed about child welfare laws.
- Conducted interviews with parents, family members, and other caregivers to assess home environment.
- Maintained detailed records of all activities related to each case.
Utilities Service Technician
City of Charlotte/ Charlotte Water
Charlotte, NC
12.1996 - 11.2002
- Processed water and sewer tap applications for new customers.
- Processed new subdivisions in billing systems for developers to pay water and sewer fees.
- Prepared a batch control for the deposit of funds to the finance department.
- Trained employees on custom software.
Education
Certification - Human Resources Management
Capella University
Minneapolis, MN03.2023
Master Of Science (M.S.) - Human Services
Capella University
Minneapolis, MN03.2018
Certificate - Guardian Ad Litem
NC Administration Office of The Courts
Charlotte, NC08-2016
MBA - Business Administration
University of Phoenix
Tempe, AZ06-2009
Skills
- Project management
- Cost estimation
- Internal auditing
- Record keeping
- Software Training
- Case documentation
- Child advocacy
- Courtroom etiquette
- Threat assessment
- Cultural competence
- Child development
- Written communication
- Case management
- Microsoft Office
Timeline
Guardian Ad Litem Volunteer
Mecklenburg County
08.2016 - 05.2018
Engineering Assistant
City of Charlotte / Charlotte Water
11.2002 - 10.2025
Utilities Service Technician
City of Charlotte/ Charlotte Water
12.1996 - 11.2002
Certification - Human Resources Management
Capella University
Master Of Science (M.S.) - Human Services
Capella University
Certificate - Guardian Ad Litem
NC Administration Office of The Courts
MBA - Business Administration
University of Phoenix