Gwendolyn Watkins

• Route orders in Transportation Management System (TMS) for each DCs.
• Reduced delivery times to customers by optimizing route planning and scheduling.
• Breakdown pick tickets by DCs that are going to the warehouse to be pick for shipping.
• Email each DC for appointment confirmations along with the breakdown for each PO# ,weight, pallet count that will be shipping to their DC on that appointment number.
• Request freight quotes from multiple carriers for outgoing loads to ensure the best quote.
• Once a carrier (s)has been assigned the shipments. I established an effective communication between dispatcher myself and our warehouse ensuring seamless information flow.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Transmit ASN (856) in SPS for all POs that are shipping.
• Tracked orders and notified customers of status or potential delays.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Improved order accuracy through meticulous data entry and verification processes.
• Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
• Sending monthly open order reports(OOR) to the Sales Reps.

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• Upload and allocate orders that were transmitted electronically.
• Enter manual orders into the company system for my accounts.
• Drop-pick tickets to multiple warehouses for out going orders.
• Cancel pick tickets, issue credit to accounts.
• Following up with Sales Rep. via email or phone with the status of their accounts,shortages and container delays.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments
• . Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments..
• Self-motivated, with a strong sense of personal responsibility.

• Allocating orders in WMS, dropping pick tickets to multiple warehouses in timely manner via Coreflex(WMS).
• Communicating with our Sales Reps in our CA, NJ, and Canada offices regarding their account status, including shortages, incorrect PPK, and case count, via email or phone.
• Following up with our warehouses to ensure all routing instructions are followed for each account to avoid customer chargebacks.
• Communicating with our Import team on the ETA of incoming containers for orders waiting on inbound inventory.
• Working with our warehouses on obtaining freight quotes for our small business customers,
• Transmit 856(ASN) according to each customer's routing instructions, if any.
• Processing invoices (810) for my accounts through AMT. (EX Nordstrom, Fred Meyers, etc)
• Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
• Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
• Tracked orders and notified customers of status or potential delays.

• Process orders for US Eastern & Southern region/Walmart & House accounts.
• Setting up new customer accounts & maintaining existing customer accounts in AS400.
• Enter and print picking tickets to be transmitted via email or faxed to our warehouses.
• Acknowledge (997) and transmit 856(ASN) for customers that receive their orders via EDI.
• Processing invoices (810) in AS400 and SPS for EDI customers who received their orders electronically.
• Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
• Tracked orders and notified customers of status or potential delays.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.