Gwendolyn Wesley
Methodist Healthcare
Memphis,TN
17
years of professional experience
Results-driven Insurance Billing Supervisor with a proven track record in claims management, process improvement, and team leadership. Skilled in enhancing productivity and ensuring compliance within accounts receivable operations.
Work History
Insurance Billing Supervisor
10 Years 9 Months- Supervised accounts receivable team, ensuring timely invoice processing and collections.
- Trained and mentored staff on best practices for accounts receivable management and compliance.
- Conducted regular audits of accounts to identify discrepancies and ensure data integrity.
- Developed streamlined procedures for tracking overdue accounts and minimizing outstanding receivables.
- Collaborated with cross-functional teams to resolve billing issues and improve customer satisfaction.
- Enhanced team productivity by providing regular training on accounting software and tools.
- Managed high accounts worth over $5M while supervising team of 14 clerks and lower-level accounts for all major insurance companies.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Set goals for accounts receivable team of 14 clerks and developed strategies to meet goals.
Patient Account Representative Team Lead
4 Years 11 Months- Led team in resolving complex patient account inquiries and disputes.
- Streamlined billing processes, enhancing accuracy and reducing turnaround times.
- Mentored new staff on best practices for patient account management.
- Coordinated training sessions to improve team performance and efficiency.
- Analyzed account trends to identify opportunities for revenue enhancement.
- Collaborated with cross-functional teams to enhance patient experience and satisfaction.
- Conducted regular audits of patient accounts to identify errors or inconsistencies that required correction or adjustment.
- Improved team performance by providing ongoing training, guidance, and support to Patient Account Representatives.
Patent Account Representative
1 Year 5 Months- Managed patient account inquiries, resolving issues efficiently and enhancing customer satisfaction.
- Processed insurance claims accurately, ensuring timely reimbursement and minimizing delays.
- Mentored junior representatives in communication techniques, fostering a collaborative team environment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Education
High School Diploma
- Ranked in Top 10% of class
Skills
Claims management expertise
Patient confidentiality practices
Time management mastery
Insurance billing
Process improvement strategies
Conflict resolution techniques
Team leadership experience
Quality assurance processes
Collections experience
Claims processing
Training and mentoring
Negotiation tactics
Revenue cycle management
Healthcare industry
Timeline
Insurance Billing Supervisor
Methodist Healthcare
02.2015 - 11.2025Read More
Patient Account Representative Team Lead
Methodist Healthcare
03.2010 - 02.2015Read More
Patent Account Representative
Methodist Healthcare
10.2008 - 03.2010Read More
West Memphis Senior High School
High School Diploma
Read More