Summary
Overview
Work History
Education
Skills
Certification
Timeline
License
Generic
Gwendolyn Wheeler

Gwendolyn Wheeler

Revenue Cycle Management
Schoolcraft,MI

Summary

Dynamic professional eager to embrace new challenges in a stimulating environment that fosters growth and development. Strong work ethic, adaptability, and exceptional interpersonal skills enable effective collaboration and communication across diverse teams. Committed to enhancing problem-solving abilities while leveraging a proactive approach to independent learning and skill mastery. Prepared to contribute a motivated mindset and a passion for continuous improvement to drive success in any role.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Patient Access Supervisor

R1rcm
04.2018 - Current
  • People leader for 8-12 Patient Access Associates across 2 locations
  • Adhering to best practice standards for R1 and our clients.
  • Streamlined patient registration processes, improving efficiency and reducing wait times.
  • Analyzed workflow data to identify areas for process improvement and operational excellence.
  • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
  • Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.

Educator

R1rcm
07.2016 - 04.2018
  • Teaching and mentoring new hires, provisioning access, QA audits on registrations, and completion of assigned reports.
  • Utilized assessment tools to track student progress and tailor instructional strategies.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.

Patient Access Associate

R1rcm
11.2015 - 07.2016
  • Registrar Emergency Dept.
  • Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
  • Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
  • Mentored new team members on operational procedures, fostering a collaborative work environment.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.

Patient Care associate

Borgess Medical Center
12.1985 - 05.2011
  • Assisted nursing staff in daily patient assessments and routine check-ups to enhance care quality.
  • Provided compassionate patient care, ensuring comfort and safety in various medical settings.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.

Education

Business Management

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Analytical problem resolution
  • Effective team leadership
  • Medical terminology
  • Electronic medical records management
  • Teamwork and collaboration
  • Critical thinking
  • HIPAA compliance
  • Insurance verification
  • Revenue cycle management
  • Proven leadership
  • Customer service
  • Effective problem resolution
  • Proficient in task management

Certification

  • Michigan Licensed Collection Agency Non- owner Manager. Exp. 10/11/2025

Timeline

Patient Access Supervisor

R1rcm
04.2018 - Current

Educator

R1rcm
07.2016 - 04.2018

Patient Access Associate

R1rcm
11.2015 - 07.2016

Patient Care associate

Borgess Medical Center
12.1985 - 05.2011

Business Management

Kalamazoo Valley Community College

License

State of Michigan Collection Agency License

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