Gwendolyn White
Raleigh,NC
Summary
Proven track record at Wells Fargo, enhancing client relations and streamlining processes. Expert in problem-solving and analytical thinking, I've significantly improved loan approval rates and identified cost-saving strategies. My leadership skills foster collaborative environments, driving project success and optimizing client outcomes.
Overview
30
30
years of professional experience
Work History
Financial Crimes Consultant
Wells Fargo & Company
02.1997 - 02.2020
- Liaised with management team to better understand customer needs and recommend appropriate solutions.
- Performed comprehensive review of suspect loan documentation and identity documents to determine authenticity and performed reverification of documentation if necessary. Reverification might entail one or all of the income, asset, credit, occupancy, appraisal, identity, documents.
- Enhanced communication among team members to foster collaborative and supportive work environment with production and servicing mortgage teams.
- Liaised with production and servicing teams and management team to better understand issues and recommend appropriate solutions such as requesting additional documentation when necessary.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Designed a tailored training program for new Financial Crimes Consultants within the department boosting overall skillsets. Authored the first training manual for new hires to the department.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Analyzed data provided by Pattern Watch to identify industry trends and possible red flags associated with these trends. Determined if trends identified by this third party vendor required additional review. Assigned the reviews to teammates for a deep dive review.
- Trained all new hires to the department.
- If misrepresentation was confirmed or suspected through review of in process or closed loan files, the loan was referred to Corporate Security via the filing of an Unusual Activity Report (UAR). It was then the responsibility of Corporate Security to determine if reporting to law enforcement was justified for possible prosecution.
- Coached fellow teammates on how to effectively compose a complete UAR.
Mortgage Loan Underwriter
Wells Fargo & Company
10.1989 - 02.1997
- Improved loan approval rates by meticulously reviewing and analyzing applicant financial documents.
- Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
- Assisted in the implementation of new underwriting tools and technologies, optimizing workflow within the department.
- Provided detailed feedback on loan decisions, effectively communicating with both internal stakeholders and applicants.
- Effectively managed workload to ensure timely completion of all assigned tasks while maintaining a focus on quality.
- Collaborated with loan officers to resolve discrepancies in application materials, streamlining the approval process.
Education
Bachelor of Science - Business Adminstration
North Carolina Central University
Durham, NC05.1975
High School Diploma -
Jacksonville High School
Jacksonville, NC05.1971
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- MS Office
- Issue Resolution
- Analytical Thinking
- Project Leadership
Timeline
Financial Crimes Consultant
Wells Fargo & Company
02.1997 - 02.2020
Mortgage Loan Underwriter
Wells Fargo & Company
10.1989 - 02.1997
Bachelor of Science - Business Adminstration
North Carolina Central University
High School Diploma -
Jacksonville High School
Similar Profiles
Eva FloresEva Flores
Bank Teller at Wells Fargo & CompanyBank Teller at Wells Fargo & Company
Mariam ShadmehrMariam Shadmehr
Associate Personal Banker at Wells Fargo & CompanyAssociate Personal Banker at Wells Fargo & Company
Daniel StollDaniel Stoll
Vulnerability Management Lead at Wells Fargo & CompanyVulnerability Management Lead at Wells Fargo & Company