Gwendolyn Williams
Urbana,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Homemaker
Self-employed
Urbana, Ohio
11.2011 - Current
- Planned and hosted 10 yearly dinner\parties.
- Planned, managed, and coordinated schedules for 4 individuals.
- Managed household and family responsibilities, including childcare and housekeeping
- Organized and planned family events and activities
- Developed strong organization and time management skills
Supervisor
Goodwill Easter Seals
Urbana, Ohio
06.2008 - 11.2011
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Complied with company policies, objectives and communication goals.
Crew Member
Taco Bell
Urbana, OH
06.2007 - 06.2008
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Urbana High School
Urbana, OH06-2009
Some College (No Degree) - Psychology
Sinclair Community College
Dayton, OHSkills
- Problem Resolution
- Cultural Awareness
- Analytical Thinking
- Leadership
- Supervision and leadership
- Remote Office Availability
- Teamwork and Collaboration
- Project Planning
- Multitasking
- Customer Relations
- Organization and Time Management
- Self-Directed
- Active Listening
- Training And Mentoring
- Employee Coaching
- Continuous Improvement
- Safety Procedures
- Managing Projects
- Safety Awareness
Affiliations
- Party Planning.
- Reading.
- Arts and Crafts.
- Volunteering.
- Writing.
- Hiking.
- Camping.
- Traveling.
- Woodworking.
- Trying New Things.
References
References available upon request.
Timeline
Homemaker
Self-employed
11.2011 - Current
Supervisor
Goodwill Easter Seals
06.2008 - 11.2011
Crew Member
Taco Bell
06.2007 - 06.2008
High School Diploma -
Urbana High School
Some College (No Degree) - Psychology
Sinclair Community College
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